헬스케어 BPO 시장 : 세계 산업 분석, 규모, 점유율, 성장, 동향, 예측(2023-2030년) - 서비스 유형별, 지역별, 기업별

The global healthcare Business Process Outsourcing (BPO) market is set to witness remarkable growth in the coming years, with projections indicating a surge from approximately $235.5 billion in 2023 to an estimated $430.5 billion by the end of 2030. This substantial expansion, reflecting a Compound Annual Growth Rate (CAGR) of 9.0% over the forecast period, is driven by several key trends and determinants in the industry.

Specialized Solutions and Digital Technology Driving Market Growth

The healthcare BPO market is witnessing a surge in demand for specialized solutions, fueled by the rapid growth of digital technology usage in the industry and the increasing need for affordable healthcare services. Access Healthcare, a leading player in the industry, has utilized automation, AI, and big data to accelerate healthcare outsourcing, resulting in enhanced clinical, administrative, and financial outcomes globally.

Provider Outsourcing Services Lead Industry Dominance

Provider outsourcing services, particularly in billing planning and claims processing, have dominated the market in recent years. With medical facilities increasingly relying on billing monitoring and Revenue Cycle Management (RCM) solutions, the demand for these services is expected to continue driving market growth. Furthermore, the payer outsourcing services category is projected to experience the fastest growth, supported by the increasing demand from healthcare payers and the surge in health insurance enrollment.

North America and Asia Pacific Emerging as Key Market Frontiers

North America, spearheaded by the United States, holds the largest share in the global healthcare BPO market. The region's expansion is attributed to heightened awareness of healthcare IT outsourcing, significant government initiatives, and the presence of major industry players. In contrast, the Asia Pacific region, led by China and India, is witnessing rapid market growth due to increasing awareness of healthcare IT outsourcing, healthcare system development, and infrastructure growth.

Regulatory Compliance and Technological Innovation Shaping Industry Dynamics

Tight regulations surrounding patient confidentiality, data privacy, and security compliance are shaping the healthcare BPO landscape. Compliance with regulations such as the US Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR) in the EU is essential, favoring specialized healthcare BPOs equipped to handle complex regulatory needs.

Opportunities in Medical Claim Administration and Innovative Technology Adoption

The growing emphasis on medical claim administration and the increasing adoption of innovative technologies, including AI-powered drug discovery tools, present significant growth opportunities in the healthcare BPO market. Outsourcing medical claims management processes enhances efficiency and revenue generation for healthcare organizations, while technological advancements streamline drug discovery processes, propelling market expansion.

Addressing Growth Barriers and Expanding Opportunities

Despite growth opportunities, the industry faces challenges such as complicated regulatory norms and hidden expenses associated with outsourcing. However, initiatives aimed at clarifying regulations and mitigating hidden costs are underway, fostering a conducive environment for market growth.

Competitive Analysis:

The healthcare BPO market exhibits fragmentation, with numerous major players, though a select few currently hold significant market share. Expectations within the competitive landscape foresee further consolidation in the forthcoming years.

Leaders in the Global Healthcare BPO Market

• Cognizant
• Accenture
• Tata Consultancy Services
• Xerox Corporation
• HCL Technologies
• IBM Corporation
• Wipro
• Infosys BPM
• Firstsource Solutions
• R1 RCM
• Invensis Technologies
• WNX Limited
• NTT Data Corporation
• GeBBS Healthcare
• Omega Healthcare
• United Health Group

Global Healthcare BPO Market is Segmented as Below:

By Service Type:

• Provider Outsourcing Services
  • Revenue Cycle Management
  • Patient Enrollment
  • Patient Care
• Payer Outsourcing Services
  • Claims Management
  • Customer Relationship Management
  • Billing & Accounts Management
  • HR and IT Services
• Operation Services
  • Manufacturing
  • R&D
  • Supply Chain Management & Logistics
  • Sales & Marketing Services

By Geographic Coverage:

• North America
  • U.S.
  • Canada
• Europe
  • Germany
  • U.K.
  • France
  • Italy
  • Turkey
  • Russia
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • South Korea
  • India
  • Southeast Asia
  • Rest of Asia Pacific
• Latin America
  • Brazil
  • Mexico
  • Argentina
  • Rest of Latin America
• Middle East & Africa
  • GCC
  • South Africa
  • Egypt
  • Nigeria
  • Rest of Middle East & Africa

Table of Contents

1. Executive Summary

• 1.1. Global Healthcare BPO Market Snapshot
• 1.2. Future Projections
• 1.3. Key Market Trends
• 1.4. Regional Snapshot, by Value, 2022
• 1.5. Analyst Recommendations

2. Market Overview

• 2.1. Market Definitions and Segmentations
• 2.2. Market Dynamics
  • 2.2.1. Drivers
  • 2.2.2. Restraints
  • 2.2.3. Market Opportunities
• 2.3. Value Chain Analysis
• 2.4. Porter's Five Forces Analysis
• 2.5. COVID-19 Impact Analysis
  • 2.5.1. Supply
  • 2.5.2. Demand
• 2.6. Impact of Ukraine-Russia Conflict
• 2.7. Economic Overview
  • 2.7.1. World Economic Projections
• 2.8. PESTLE Analysis

3. Global Healthcare BPO Market Outlook, 2018 - 2030

• 3.1. Global Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
  • 3.1.1. Key Highlights
    • 3.1.1.1. Provider Outsourcing Services
      • 3.1.1.1.1. Revenue Cycle Management
      • 3.1.1.1.2. Patient Enrollment
      • 3.1.1.1.3. Patient Care
    • 3.1.1.2. Payer Outsourcing Services
      • 3.1.1.2.1. Claims Management
      • 3.1.1.2.2. Customer Relationship Management
      • 3.1.1.2.3. Billing & Accounts Management
      • 3.1.1.2.4. HR and IT Services
    • 3.1.1.3. Operation Services
      • 3.1.1.3.1. Manufacturing
      • 3.1.1.3.2. R&D
      • 3.1.1.3.3. Supply Chain Management & Logistics
      • 3.1.1.3.4. Sales & Marketing Services
• 3.2. Global Healthcare BPO Market Outlook, by Region, Value (US$ Mn), 2018 - 2030
  • 3.2.1. Key Highlights
    • 3.2.1.1. North America
    • 3.2.1.2. Europe
    • 3.2.1.3. Asia Pacific
    • 3.2.1.4. Latin America
    • 3.2.1.5. Middle East & Africa

4. North America Healthcare BPO Market Outlook, 2018 - 2030

• 4.1. North America Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
  • 4.1.1. Key Highlights
    • 4.1.1.1. Provider Outsourcing Services
      • 4.1.1.1.1. Revenue Cycle Management
      • 4.1.1.1.2. Patient Enrollment
      • 4.1.1.1.3. Patient Care
    • 4.1.1.2. Payer Outsourcing Services
      • 4.1.1.2.1. Claims Management
      • 4.1.1.2.2. Customer Relationship Management
      • 4.1.1.2.3. Billing & Accounts Management
      • 4.1.1.2.4. HR and IT Services
    • 4.1.1.3. Operation Services
      • 4.1.1.3.1. Manufacturing
      • 4.1.1.3.2. R&D
      • 4.1.1.3.3. Supply Chain Management & Logistics
      • 4.1.1.3.4. Sales & Marketing Services
  • 4.1.2. BPS Analysis/Market Attractiveness Analysis
• 4.2. North America Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
  • 4.2.1. Key Highlights
    • 4.2.1.1. U.S. Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 4.2.1.2. Canada Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
  • 4.2.2. BPS Analysis/Market Attractiveness Analysis

5. Europe Healthcare BPO Market Outlook, 2018 - 2030

• 5.1. Europe Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
  • 5.1.1. Key Highlights
    • 5.1.1.1. Provider Outsourcing Services
      • 5.1.1.1.1. Revenue Cycle Management
      • 5.1.1.1.2. Patient Enrollment
      • 5.1.1.1.3. Patient Care
    • 5.1.1.2. Payer Outsourcing Services
      • 5.1.1.2.1. Claims Management
      • 5.1.1.2.2. Customer Relationship Management
      • 5.1.1.2.3. Billing & Accounts Management
      • 5.1.1.2.4. HR and IT Services
    • 5.1.1.3. Operation Services
      • 5.1.1.3.1. Manufacturing
      • 5.1.1.3.2. R&D
      • 5.1.1.3.3. Supply Chain Management & Logistics
      • 5.1.1.3.4. Sales & Marketing Services
  • 5.1.2. BPS Analysis/Market Attractiveness Analysis
• 5.2. Europe Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
  • 5.2.1. Key Highlights
    • 5.2.1.1. Germany Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.1.2. U.K. Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.1.3. France Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.1.4. Italy Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.1.5. Turkey Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.1.6. Russia Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.1.7. Rest of Europe Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
  • 5.2.2. BPS Analysis/Market Attractiveness Analysis

6. Asia Pacific Healthcare BPO Market Outlook, 2018 - 2030

• 6.1. Asia Pacific Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
  • 6.1.1. Key Highlights
    • 6.1.1.1. Provider Outsourcing Services
      • 6.1.1.1.1. Revenue Cycle Management
      • 6.1.1.1.2. Patient Enrollment
      • 6.1.1.1.3. Patient Care
    • 6.1.1.2. Payer Outsourcing Services
      • 6.1.1.2.1. Claims Management
      • 6.1.1.2.2. Customer Relationship Management
      • 6.1.1.2.3. Billing & Accounts Management
      • 6.1.1.2.4. HR and IT Services
    • 6.1.1.3. Operation Services
      • 6.1.1.3.1. Manufacturing
      • 6.1.1.3.2. R&D
      • 6.1.1.3.3. Supply Chain Management & Logistics
      • 6.1.1.3.4. Sales & Marketing Services
  • 6.1.2. BPS Analysis/Market Attractiveness Analysis
• 6.2. Asia Pacific Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
  • 6.2.1. Key Highlights
    • 6.2.1.1. China Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.1.2. Japan Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.1.3. South Korea Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.1.4. India Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.1.5. Southeast Asia Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.1.6. Rest of Asia Pacific Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
  • 6.2.2. BPS Analysis/Market Attractiveness Analysis

7. Latin America Healthcare BPO Market Outlook, 2018 - 2030

• 7.1. Latin America Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
  • 7.1.1. Key Highlights
    • 7.1.1.1. Provider Outsourcing Services
      • 7.1.1.1.1. Revenue Cycle Management
      • 7.1.1.1.2. Patient Enrollment
      • 7.1.1.1.3. Patient Care
    • 7.1.1.2. Payer Outsourcing Services
      • 7.1.1.2.1. Claims Management
      • 7.1.1.2.2. Customer Relationship Management
      • 7.1.1.2.3. Billing & Accounts Management
      • 7.1.1.2.4. HR and IT Services
    • 7.1.1.3. Operation Services
      • 7.1.1.3.1. Manufacturing
      • 7.1.1.3.2. R&D
      • 7.1.1.3.3. Supply Chain Management & Logistics
      • 7.1.1.3.4. Sales & Marketing Services
  • 7.1.2. BPS Analysis/Market Attractiveness Analysis
• 7.2. Latin America Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
  • 7.2.1. Key Highlights
    • 7.2.1.1. Brazil Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 7.2.1.2. Mexico Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 7.2.1.3. Argentina Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 7.2.1.4. Rest of Latin America Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
  • 7.2.2. BPS Analysis/Market Attractiveness Analysis

8. Middle East & Africa Healthcare BPO Market Outlook, 2018 - 2030

• 8.1. Middle East & Africa Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
  • 8.1.1. Key Highlights
    • 8.1.1.1. Provider Outsourcing Services
      • 8.1.1.1.1. Revenue Cycle Management
      • 8.1.1.1.2. Patient Enrollment
      • 8.1.1.1.3. Patient Care
    • 8.1.1.2. Payer Outsourcing Services
      • 8.1.1.2.1. Claims Management
      • 8.1.1.2.2. Customer Relationship Management
      • 8.1.1.2.3. Billing & Accounts Management
      • 8.1.1.2.4. HR and IT Services
    • 8.1.1.3. Operation Services
      • 8.1.1.3.1. Manufacturing
      • 8.1.1.3.2. R&D
      • 8.1.1.3.3. Supply Chain Management & Logistics
      • 8.1.1.3.4. Sales & Marketing Services
  • 8.1.2. BPS Analysis/Market Attractiveness Analysis
• 8.2. Middle East & Africa Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
  • 8.2.1. Key Highlights
    • 8.2.1.1. GCC Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.2.1.2. South Africa Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.2.1.3. Egypt Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.2.1.4. Nigeria Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.2.1.5. Rest of Middle East & Africa Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
  • 8.2.2. BPS Analysis/Market Attractiveness Analysis

9. Competitive Landscape

• 9.1. Capacity vs Application Heatmap
• 9.2. Manufacturer vs Application Heatmap
• 9.3. Company Market Share Analysis, 2022
• 9.4. Competitive Dashboard
• 9.5. Company Profiles
  • 9.5.1. Cognizant
    • 9.5.1.1. Company Overview
    • 9.5.1.2. Product Portfolio
    • 9.5.1.3. Financial Overview
    • 9.5.1.4. Business Strategies and Development
  • 9.5.2. Accenture
    • 9.5.2.1. Company Overview
    • 9.5.2.2. Product Portfolio
    • 9.5.2.3. Financial Overview
    • 9.5.2.4. Business Strategies and Development
  • 9.5.3. Tata Consultancy Services
    • 9.5.3.1. Company Overview
    • 9.5.3.2. Product Portfolio
    • 9.5.3.3. Financial Overview
    • 9.5.3.4. Business Strategies and Development
  • 9.5.4. Xerox Corporation
    • 9.5.4.1. Company Overview
    • 9.5.4.2. Product Portfolio
    • 9.5.4.3. Financial Overview
    • 9.5.4.4. Business Strategies and Development
  • 9.5.5. HCL technologies
    • 9.5.5.1. Company Overview
    • 9.5.5.2. Product Portfolio
    • 9.5.5.3. Financial Overview
    • 9.5.5.4. Business Strategies and Development
  • 9.5.6. IBM Corporation
    • 9.5.6.1. Company Overview
    • 9.5.6.2. Product Portfolio
    • 9.5.6.3. Financial Overview
    • 9.5.6.4. Business Strategies and Development
  • 9.5.7. Wipro
    • 9.5.7.1. Company Overview
    • 9.5.7.2. Product Portfolio
    • 9.5.7.3. Financial Overview
    • 9.5.7.4. Business Strategies and Development
  • 9.5.8. Infosys BPM
    • 9.5.8.1. Company Overview
    • 9.5.8.2. Product Portfolio
    • 9.5.8.3. Business Strategies and Development
  • 9.5.9. Firstsource Solutions
    • 9.5.9.1. Company Overview
    • 9.5.9.2. Product Portfolio
    • 9.5.9.3. Financial Overview
    • 9.5.9.4. Business Strategies and Development
  • 9.5.10. R1 RCM
    • 9.5.10.1. Company Overview
    • 9.5.10.2. Product Portfolio
    • 9.5.10.3. Financial Overview
    • 9.5.10.4. Business Strategies and Development
  • 9.5.11. Invensis Technologies
    • 9.5.11.1. Company Overview
    • 9.5.11.2. Product Portfolio
    • 9.5.11.3. Financial Overview
    • 9.5.11.4. Business Strategies and Development
  • 9.5.12. WNX Limited
    • 9.5.12.1. Company Overview
    • 9.5.12.2. Product Portfolio
    • 9.5.12.3. Financial Overview
    • 9.5.12.4. Business Strategies and Development
  • 9.5.13. NTT Data Corporation
    • 9.5.13.1. Company Overview
    • 9.5.13.2. Product Portfolio
    • 9.5.13.3. Financial Overview
    • 9.5.13.4. Business Strategies and Development
  • 9.5.14. GeBBS Healthcare
    • 9.5.14.1. Company Overview
    • 9.5.14.2. Product Portfolio
    • 9.5.14.3. Financial Overview
    • 9.5.14.4. Business Strategies and Development
  • 9.5.15. Omega Healthcare
    • 9.5.15.1. Company Overview
    • 9.5.15.2. Product Portfolio
    • 9.5.15.3. Financial Overview
    • 9.5.15.4. Business Strategies and Development
  • 9.5.16. United Health Group
    • 9.5.16.1. Company Overview
    • 9.5.16.2. Product Portfolio
    • 9.5.16.3. Financial Overview
    • 9.5.16.4. Business Strategies and Development

10. Appendix

• 10.1. Research Methodology
• 10.2. Report Assumptions
• 10.3. Acronyms and Abbreviations