세계의 매니지드 네트워크 서비스(2025년) : 고객의 소리 조사

Organizations' Preferences in Managed Network Services

Frost & Sullivan conducted a global survey of network decision-makers in October and November 2024 to understand organizations' perceptions, decisions, and purchases regarding managed network services. This analysis contrasts global responses with regional results. Respondents represented a range of industries and business sizes from 19 countries, further categorized into 4 regions: North America, Europe, Asia-Pacific (APAC), and Latin America (LATAM).

As organizations continue their digital transformation journeys, deploying and managing various technologies becomes increasingly complex, primarily due to a lack of in-house skilled IT staff. To overcome complexities and adopt advanced technologies to streamline business operations, organizations often outsource a particular managed service to a third-party provider or partner with a managed network service provider to co-manage or fully manage their network infrastructure.

This study provides a glimpse of organizations' preferences for managing their network infrastructure. The survey results are analyzed and conclusions are drawn, providing directional insights into managed network services, including IT budget allocation, top managed services to engage a third-party provider, challenges in managing multiple technologies/vendors, factors influencing the choice of managed network service provider, preferred partner for SD-WAN and SASE implementation, and perceptions about the most capable provider offering managed network services.

Table of Contents

Research Objectives and Methodology

• Research Objectives and Methodology

Respondent Profile

Key Findings

• Key Findings

Enterprise Network Services Spending Trends

• Global Network Services Budget Allocation Increase Compared to 2023

Digitalization Adoption

• Businesses Worldwide Continue to Prioritize Digitalization
• Increasing Distributed Locations Drive the Importance of Network and Application Security

Managed Network Services

• Managing Multiple Network and Technology Vendors is a Complex Task
• Organizations Outsource Services That are Difficult to Manage In-House
• Managed Network Service Providers Take the Burden of Managing Network Complexity
• Managed Services: Choosing the Right Partner

Managed SD-WAN and SASE Solutions

• Fully Managed SD-WAN Solutions Continue to be the Customer Favorite
• Enterprises Choose Managed SD-WAN Services to Simplify Management
• Perspective on SASE Adoption
• Key Reasons for SASE Deployment
• Preferred Partner for SD-WAN and SASE, Regional

Appendix

• Growth Opportunities Fuel the Growth Pipeline Engine
• Why Is It Increasingly Difficult to Grow?
• The Strategic Imperative

Next Steps

• Benefits and Impacts of Growth Opportunities
• Next Steps
• Legal Disclaimer