호스트형 PBX 시장 규모, 점유율, 동향 분석 보고서 : 컴포넌트별, 용도별, 기업 규모별, 최종 용도별, 지역별, 부문별 예측(2024-2030년)

Hosted PBX Market Size & Trends

The global hosted PBX market size was estimated at USD 11.20 billion in 2023 and is projected to grow at a CAGR of 16.7% from 2024 to 2030. The market offers cloud-based telephony services, enabling businesses to manage their communication systems without investing in on-premises hardware. This market is growing rapidly, driven by the increasing adoption of cloud technologies, cost-efficiency, and the rise of remote work.

The rise of remote work has amplified the need for reliable and accessible communication tools that enable employees to connect and collaborate from anywhere. These systems support seamless integration with other business applications, enhancing productivity and streamlining operations. As a result, more businesses across various industries are turning to hosted private branch exchange (PBX) solutions to meet their evolving communication needs.

Hosted PBX solutions provide a range of features, including call forwarding, voicemail-to-email, unified communications, and integration with other business tools like CRM systems. The market faces challenges like ensuring data security and maintaining high service reliability. However, the ongoing innovation in AI, automation, and integration capabilities is expected to drive further market growth. Overall, hosted PBX systems offer scalable, flexible, and cost-effective communication solutions, making them a popular choice for businesses of all sizes.

The market is increasingly focusing on integration with other business tools, reflecting a growing trend toward creating seamless, unified communication environments. Integrating PBX systems with CRM systems, collaboration platforms, and productivity applications allows businesses to streamline workflows, improve data accessibility, and enhance overall efficiency. In addition, the incorporation of artificial intelligence and automation into PBX systems is revolutionizing the market. AI-driven features like virtual assistants, predictive dialing, and advanced analytics enhance customer experiences by providing faster and more personalized service. Automation helps in managing routine tasks, such as call routing and voicemail transcription, reducing manual effort and enabling employees to focus on more strategic activities. Together, these advancements make hosted PBX systems more powerful and attractive to businesses looking to optimize their communication infrastructure.

Global Hosted PBX Market Report Segmentation

This report forecasts revenue growth at the global, regional, and country levels and provides an analysis of the latest industry trends from 2018 to 2030 in each of the sub-segments. For this study, Grand View Research has segmented the global hosted PBX market report based on component, enterprise size, application, end use and region:

• Component Outlook (Revenue, USD Billion, 2018 - 2030)
• Solution
• Service

Professional Services

Managed Services

• Enterprise Size Outlook (Revenue, USD Billion, 2018 - 2030)
• Small & Medium Enterprises (SMEs)
• Large Enterprises
• Application Outlook (Revenue, USD Billion, 2018 - 2030)
• Unified communication and collaboration
• Mobility
• Call Center
• Others
• End Use Outlook (Revenue, USD Billion, 2018 - 2030)
• BFSI
• Healthcare
• Government
• Manufacturing
• Energy & Utilities
• IT & telecom
• Travel & Hospitality
• Others
• Regional Outlook (Revenue, USD Billion, 2018 - 2030)
• North America

U.S.

Canada

Mexico

• Europe

UK

Germany

France

• Asia Pacific

China

India

Japan

Australia

South Korea

• Latin America

Brazil

• Middle East & Africa (MEA)

UAE

Saudi Arabia

South Africa

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Methodology segmentation & scope
• 1.2. Market Definitions
• 1.3. Research Methodology
  • 1.3.1. Information Procurement
  • 1.3.2. Information or Data Analysis
  • 1.3.3. Market Formulation & Data Visualization
  • 1.3.4. Data Validation & Publishing
• 1.4. Research Scope and Assumptions
  • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Hosted PBX Variables, Trends & Scope

• 3.1. Market Introduction/Lineage Outlook
• 3.2. Industry value chain analysis
• 3.3. Market dynamics
  • 3.3.1. Market Drivers Analysis
  • 3.3.2. Market Restraints Analysis
  • 3.3.3. Industry Opportunities
• 3.4. Hosted PBX Analysis Tools
  • 3.4.1. Porter's Analysis
    • 3.4.1.1. Bargaining power of the suppliers
    • 3.4.1.2. Bargaining power of the buyers
    • 3.4.1.3. Threats of substitution
    • 3.4.1.4. Threats from new entrants
  • 3.4.2. PESTEL Analysis
    • 3.4.2.1. Political landscape
    • 3.4.2.2. Economic and Social landscape
    • 3.4.2.3. Technological landscape
    • 3.4.2.4. Environmental landscape
    • 3.4.2.5. Legal landscape

Chapter 4. Hosted PBX Market: Service Component Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Hosted PBX: Service Component Movement Analysis, USD Billion, 2023 & 2030
• 4.3. Solution
  • 4.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.4. Service
  • 4.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.4.2. Professional Services
    • 4.4.2.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 4.4.3. Managed Services
    • 4.4.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Hosted PBX Market: Enterprise Size Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Hosted PBX: Enterprise Size Movement Analysis, USD Billion, 2023 & 2030
• 5.3. SMEs
  • 5.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 5.4. Large Enterprises
  • 5.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Hosted PBX Market: Application Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Hosted PBX: Application Movement Analysis, USD Billion, 2023 & 2030
• 6.3. Unified communication and collaboration
  • 6.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.4. Mobility
  • 6.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.5. Call Center
  • 6.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.6. Application Security
  • 6.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.7. Others
  • 6.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Hosted PBX Market: End Use Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. Hosted PBX: End Use Movement Analysis, USD Billion, 2023 & 2030
• 7.3. BFSI
  • 7.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.4. Healthcare
  • 7.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.5. Government
  • 7.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.6. Manufacturing
  • 7.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.7. Energy & Utilities
  • 7.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.8. IT & telecom
  • 7.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.9. Travel & Hospitality
  • 7.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.10. Others
  • 7.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 8. Hosted PBX Market: Regional Estimates & Trend Analysis

• 8.1. Hosted PBX Share, By Region, 2023 & 2030, USD Billion
• 8.2. North America
  • 8.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.2.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.6. U.S.
    • 8.2.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.6.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.7. Canada
    • 8.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.7.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.8. Mexico
    • 8.2.8.1. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8.2. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8.3. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8.4. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
• 8.3. Europe
  • 8.3.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.3.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.6. U.K.
    • 8.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.6.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.7. Germany
    • 8.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.7.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.8. France
    • 8.3.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.8.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.8.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.8.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.8.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
• 8.4. Asia Pacific
  • 8.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.4.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.6. China
    • 8.4.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.6.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.7. India
    • 8.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.7.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.8. Japan
    • 8.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.8.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.9. Australia
    • 8.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.9.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.10. South Korea
    • 8.4.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.10.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
• 8.5. Latin America
  • 8.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.5.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.6. Brazil
    • 8.5.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.5.6.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
• 8.6. Middle East & Africa
  • 8.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.6.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.6. Saudi Arabia
    • 8.6.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.6.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.7. UAE
    • 8.6.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.7.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.8. South Africa
    • 8.6.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.8.2. Market estimates and forecast by Component, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8.3. Market estimates and forecast by Enterprise Size, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8.4. Market estimates and forecast by Application, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8.5. Market estimates and forecast by End Use, 2018 - 2030 (Revenue, USD Billion)

Chapter 9. Competitive Landscape

• 9.1. Recent Developments & Impact Analysis by Key Market Participants
• 9.2. Company Categorization
• 9.3. Company Market Share Analysis
• 9.4. Company Heat Map Analysis
• 9.5. Strategy Mapping
  • 9.5.1. Expansion
  • 9.5.2. Mergers & Acquisition
  • 9.5.3. Partnerships & Collaborations
  • 9.5.4. New Product Launches
  • 9.5.5. Research And Development
• 9.6. Company Profiles
  • 9.6.1. 3CX
    • 9.6.1.1. Participant's Overview
    • 9.6.1.2. Financial Performance
    • 9.6.1.3. Product Benchmarking
    • 9.6.1.4. Recent Developments
  • 9.6.2. Amazon Web Services (Amazon.com, Inc.)
    • 9.6.2.1. Participant's Overview
    • 9.6.2.2. Financial Performance
    • 9.6.2.3. Product Benchmarking
    • 9.6.2.4. Recent Developments
  • 9.6.3. Atlantech Online Inc.
    • 9.6.3.1. Participant's Overview
    • 9.6.3.2. Financial Performance
    • 9.6.3.3. Product Benchmarking
    • 9.6.3.4. Recent Developments
  • 9.6.4. Avaya Inc
    • 9.6.4.1. Participant's Overview
    • 9.6.4.2. Financial Performance
    • 9.6.4.3. Product Benchmarking
    • 9.6.4.4. Recent Developments
  • 9.6.5. Cisco Systems
    • 9.6.5.1. Participant's Overview
    • 9.6.5.2. Financial Performance
    • 9.6.5.3. Product Benchmarking
    • 9.6.5.4. Recent Developments
  • 9.6.6. Clearly Core Inc.
    • 9.6.6.1. Participant's Overview
    • 9.6.6.2. Financial Performance
    • 9.6.6.3. Product Benchmarking
    • 9.6.6.4. Recent Developments
  • 9.6.7. Comcast
    • 9.6.7.1. Participant's Overview
    • 9.6.7.2. Financial Performance
    • 9.6.7.3. Product Benchmarking
    • 9.6.7.4. Recent Developments
  • 9.6.8. Exotel Techcom Pvt. Ltd
    • 9.6.8.1. Participant's Overview
    • 9.6.8.2. Financial Performance
    • 9.6.8.3. Product Benchmarking
    • 9.6.8.4. Recent Developments
  • 9.6.9. G12 Communications LLC
    • 9.6.9.1. Participant's Overview
    • 9.6.9.2. Financial Performance
    • 9.6.9.3. Product Benchmarking
    • 9.6.9.4. Recent Developments
  • 9.6.10. Microsoft Corporation
    • 9.6.10.1. Participant's Overview
    • 9.6.10.2. Financial Performance
    • 9.6.10.3. Product Benchmarking
    • 9.6.10.4. Recent Developments
  • 9.6.11. Mitel Networks Corp
    • 9.6.11.1. Participant's Overview
    • 9.6.11.2. Financial Performance
    • 9.6.11.3. Product Benchmarking
    • 9.6.11.4. Recent Developments
  • 9.6.12. OnePipe Telecom
    • 9.6.12.1. Participant's Overview
    • 9.6.12.2. Financial Performance
    • 9.6.12.3. Product Benchmarking
    • 9.6.12.4. Recent Developments
  • 9.6.13. RingCentral Inc
    • 9.6.13.1. Participant's Overview
    • 9.6.13.2. Financial Performance
    • 9.6.13.3. Product Benchmarking
    • 9.6.13.4. Recent Developments
  • 9.6.14. Vonage
    • 9.6.14.1. Participant's Overview
    • 9.6.14.2. Financial Performance
    • 9.6.14.3. Product Benchmarking
    • 9.6.14.4. Recent Developments
  • 9.6.15. Yeastar Information Technology Co. Ltd
    • 9.6.15.1. Participant's Overview
    • 9.6.15.2. Financial Performance
    • 9.6.15.3. Product Benchmarking
    • 9.6.15.4. Recent Developments
  • 9.6.16. Zaplee Inc.
    • 9.6.16.1. Participant's Overview
    • 9.6.16.2. Financial Performance
    • 9.6.16.3. Product Benchmarking
    • 9.6.16.4. Recent Developments