헬스케어 챗봇 시장 규모, 점유율, 동향 분석 리포트 : 컴포넌트별, 배포별, 용도별, 최종 용도별, 지역별, 부문별 예측(2025-2030년)

Healthcare Chatbot Market Growth & Trends:

The global healthcare chatbot market size is expected to reach USD 4355.6 million by 2030, registering a CAGR of 24% from 2025 to 2030, according to a new report by Grand View Research, Inc. Key factors driving the market growth include the rising demand for virtual healthcare services, increasing adoption of mobile devices, and need to reduce healthcare costs. In addition, the COVID-19 pandemic augmented the acceptance of virtual healthcare and telemedicine services, further fostering the overall market growth. The prominent trend of integrating healthcare chatbots with EHRs to enable quick access to medical records & health information for patients is expected to continue as healthcare facilities strive to enhance patient engagement and offer more personalized care.

Healthcare providers are focusing on virtual healthcare services by prominently adopting cloud-based chatbots owing to their easy deployment and scalability. Furthermore, with the implementation of advanced NLP technology, healthcare chatbots are becoming sophisticated in comprehending and responding to patient queries in a more human-like manner. The growing adoption of AI-driven virtual assistants for improving patient engagement, the integration of chatbots with telehealth platforms for remote consultations, a focus on data security & compliance with healthcare regulations, and the development of chatbots capable of assisting with medication management & mental health support.

There is an increased emphasis on multilingual and culturally sensitive chatbots to cater to diverse patient populations, and the emergence of voice-activated chatbots for more natural & accessible patient interactions, all reflecting the ongoing evolution & expansion of healthcare chatbot applications to enhance patient care & healthcare efficiency. Key players are focusing on strategic partnerships and collaborations to enhance their product & service portfolios and expand the channel reach. For instance, In May 2022, Medtronic and DaVita Inc. announced a collaboration targeted at the development of an independent kidney care-focused medical device company (NewCo) for providing enhanced patient outcomes and improving overall treatment experience.

Healthcare Chatbot Market Report Highlights:

• The software segment accounted for the highest revenue share of 61.6% in 2024. The service segment registered a CAGR of 24.5% from 2025 to 2030.
• The cloud segment accounted for the largest market revenue share in 2024. The on-premises segment is projected to grow significantly over the forecast period.
• The medical data repositories segment accounted for the largest market revenue share in 2024. The automated patient support segment is projected to grow significantly over the forecast period.
• The healthcare providers segment accounted for the largest market revenue share in 2024. The Patient segment is projected to grow significantly over the forecast period.
• North America dominated the market and accounted for a 31.1% share in 2024. Asia Pacific is anticipated to register the fastest CAGR over the forecast period.

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Research Methodology
  • 1.2.1. Information Procurement
• 1.3. Information or Data Analysis
• 1.4. Methodology
• 1.5. Research Scope and Assumptions
• 1.6. Market Formulation & Validation
• 1.7. Country Based Segment Share Calculation
• 1.8. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Healthcare Chatbot market Variables, Trends, & Scope

• 3.1. Market Lineage Outlook
• 3.2. Market Dynamics
  • 3.2.1. Market Driver Analysis
  • 3.2.2. Market Restraint Analysis
  • 3.2.3. Industry Challenge
• 3.3. Healthcare Chatbot market Analysis Tools
  • 3.3.1. Industry Analysis - Porter's
    • 3.3.1.1. Bargaining power of the suppliers
    • 3.3.1.2. Bargaining power of the buyers
    • 3.3.1.3. Threats of substitution
    • 3.3.1.4. Threats from new entrants
    • 3.3.1.5. Competitive rivalry
  • 3.3.2. PESTEL Analysis
    • 3.3.2.1. Political landscape
    • 3.3.2.2. Economic and Social landscape
    • 3.3.2.3. Technological landscape
• 3.4. Pain Point Analysis

Chapter 4. Healthcare Chatbot market: Component Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Healthcare Chatbot market: Component Movement Analysis, 2022 & 2030 (USD Million)
• 4.3. Software
  • 4.3.1. Software Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.4. Services
  • 4.4.1. Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 5. Healthcare Chatbot market: Deployment Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Healthcare Chatbot market: Deployment Movement Analysis, 2022 & 2030 (USD Million)
• 5.3. Cloud
  • 5.3.1. Cloud Healthcare Chatbot market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 5.4. On-Premises
  • 5.4.1. On-Premises Healthcare Chatbot market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 6. Healthcare Chatbot market: Application Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Healthcare Chatbot market: Application Movement Analysis, 2022 & 2030 (USD Million)
• 6.3. Medical Data Repositories
  • 6.3.1. Medical Data Repositories Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.4. Personal Assistance
  • 6.4.1. Personal Assistance Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.5. Automated patient support
  • 6.5.1. Automated patient support Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.6. Others
  • 6.6.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. Healthcare Chatbot market: End Use Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. Healthcare Chatbot market: End Use Movement Analysis, 2024 & 2030 (USD Million)
• 7.3. Patients
  • 7.3.1. Patients Healthcare Chatbot market: Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.4. Insurance companies
  • 7.4.1. Insurance companies Healthcare Chatbot market: Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.5. Healthcare providers
  • 7.5.1. Healthcare providers Healthcare Chatbot market: Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.6. Others
  • 7.6.1. Others Healthcare Chatbot market: Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 8. Healthcare Chatbot market: Regional Estimates & Trend Analysis

• 8.1. Healthcare Chatbot market Share, By Region, 2022 & 2030, USD Million
• 8.2. North America
  • 8.2.1. North America Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.2.2. U.S.
    • 8.2.2.1. U.S. Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.2.3. Canada
    • 8.2.3.1. Canada Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.2.4. Mexico
    • 8.2.4.1. Mexico Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 8.3. Europe
  • 8.3.1. Europe Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.3.2. UK
    • 8.3.2.1. UK Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.3.3. Germany
    • 8.3.3.1. Germany Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.3.4. France
    • 8.3.4.1. France Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 8.4. Asia Pacific
  • 8.4.1. Asia Pacific Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4.2. China
    • 8.4.2.1. China Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4.3. Japan
    • 8.4.3.1. Japan Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4.4. India
    • 8.4.4.1. India Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4.5. South Korea
    • 8.4.5.1. South Korea Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4.6. Australia
    • 8.4.6.1. Australia Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 8.5. Latin America
  • 8.5.1. Latin America Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.5.2. Brazil
    • 8.5.2.1. Brazil Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 8.6. Middle East and Africa
  • 8.6.1. Middle East and Africa Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.6.2. South Africa
    • 8.6.2.1. South Africa Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.6.3. UAE
    • 8.6.3.1. UAE Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.6.4. KSA
    • 8.6.4.1. KSA Healthcare Chatbot market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 9. Competitive Landscape

• 9.1. Company Categorization
• 9.2. Company Market Positioning
• 9.3. Participant's Overview
• 9.4. Financial Performance
• 9.5. Product Benchmarking
• 9.6. Company Heat Map Analysis
• 9.7. Strategy Mapping
• 9.8. Company Profiles/Listing
  • 9.8.1. Healthily LTD.
    • 9.8.1.1. Participant's Overview
    • 9.8.1.2. Financial Performance
    • 9.8.1.3. Product Benchmarking
    • 9.8.1.4. Recent Developments
  • 9.8.2. HealthTap, Inc.
    • 9.8.2.1. Participant's Overview
    • 9.8.2.2. Financial Performance
    • 9.8.2.3. Product Benchmarking
    • 9.8.2.4. Recent Developments
  • 9.8.3. Teckel Medical
    • 9.8.3.1. Participant's Overview
    • 9.8.3.2. Financial Performance
    • 9.8.3.3. Product Benchmarking
    • 9.8.3.4. Recent Developments
  • 9.8.4. Buoy Health, Inc.
    • 9.8.4.1. Participant's Overview
    • 9.8.4.2. Financial Performance
    • 9.8.4.3. Product Benchmarking
    • 9.8.4.4. Recent Developments
  • 9.8.5. Infermedica
    • 9.8.5.1. Participant's Overview
    • 9.8.5.2. Financial Performance
    • 9.8.5.3. Product Benchmarking
    • 9.8.5.4. Recent Developments
  • 9.8.6. eMed
    • 9.8.6.1. Participant's Overview
    • 9.8.6.2. Financial Performance
    • 9.8.6.3. Product Benchmarking
    • 9.8.6.4. Recent Developments
  • 9.8.7. Baidu, Inc.
    • 9.8.7.1. Participant's Overview
    • 9.8.7.2. Financial Performance
    • 9.8.7.3. Product Benchmarking
    • 9.8.7.4. Recent Developments
  • 9.8.8. Ada Health GmbH
    • 9.8.8.1. Participant's Overview
    • 9.8.8.2. Financial Performance
    • 9.8.8.3. Product Benchmarking
    • 9.8.8.4. Recent Developments
  • 9.8.9. PACT Care BV
    • 9.8.9.1. Participant's Overview
    • 9.8.9.2. Financial Performance
    • 9.8.9.3. Product Benchmarking
    • 9.8.9.4. Recent Developments
  • 9.8.10. Woebot Health
    • 9.8.10.1. Participant's Overview
    • 9.8.10.2. Financial Performance
    • 9.8.10.3. Product Benchmarking
    • 9.8.10.4. Recent Developments
  • 9.8.11. Fabric Labs, Inc
    • 9.8.11.1. Participant's Overview
    • 9.8.11.2. Financial Performance
    • 9.8.11.3. Product Benchmarking
    • 9.8.11.4. Recent Developments