클라우드 매니지드 서비스 시장 보고서 : 동향, 예측, 경쟁 분석(-2031년)

The future of the global cloud managed services market looks promising with opportunities in the BFSI, telecom, IT, government & public sector, healthcare & life sciences, retail & consumer goods, manufacturing, and energy & utility markets. The global cloud managed services market is expected to reach an estimated $255.1 billion by 2031 with a CAGR of 14.0% from 2025 to 2031. The major drivers for this market are the increased demand for cloud applications across various fields, heightened cloud adoption during the COVID-19 pandemic, and the ability for hyper-scaling along with lower cloud service costs.

• Lucintel forecasts that, within the service type category, managed communication & collaboration services are expected to witness the highest growth over the forecast period.
• Within the end use industry category, retail & consumer goods will remain the largest segment.
• In terms of regions, APAC is expected to witness the highest growth over the forecast period.

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Emerging Trends in the Cloud Managed Services Market

The cloud managed services landscape is undergoing a significant transformation driven by technological advancements and evolving business needs. Key trends are reshaping how companies approach cloud solutions, with a focus on automation, security, and specialized services.

• Increased Adoption of AI and Machine Learning: AI and machine learning are being integrated into cloud managed services to enhance automation and predictive analytics. This trend enables businesses to optimize operations, improve decision-making, and gain deeper insights from their data.
• Growth of Multi-Cloud and Hybrid Cloud Strategies: Organizations are increasingly adopting multi-cloud and hybrid cloud environments to enhance flexibility and avoid vendor lock-in. These strategies allow businesses to leverage the strengths of various cloud providers while maintaining control over their data and applications.
• Focus on Cloud Security and Compliance: With rising concerns about data breaches and regulatory compliance, cloud service providers are investing heavily in advanced security measures. Enhanced encryption, identity management, and compliance tools are becoming standard to protect sensitive information and ensure regulatory adherence.
• Expansion of Edge Computing Integration: The integration of edge computing with cloud managed services is growing, driven by the need for real-time data processing and reduced latency. This trend supports applications in IoT, smart cities, and autonomous systems, offering faster and more efficient cloud services.
• Emergence of Cloud-Native Technologies: Cloud-native technologies, including containerization and microservices, are gaining traction as businesses seek more agile and scalable solutions. These technologies facilitate faster deployment, greater flexibility, and improved management of cloud applications.

These emerging trends are transforming cloud managed services by enhancing automation, security, and flexibility. The integration of AI, multi-cloud strategies, and edge computing is reshaping how businesses deploy and manage cloud resources, driving innovation and efficiency in the industry.

Recent Developments in the Cloud Managed Services Market

Recent developments in cloud managed services reflect advancements in technology and shifting market demands. Key developments highlight the growing emphasis on security, automation, and specialized cloud solutions.

• Enhanced Security Features: Cloud providers are implementing advanced security features, including AI-driven threat detection and enhanced encryption, to address increasing concerns about data breaches and compliance with regulations.
• Growth of Multi-Cloud Solutions: The adoption of multi-cloud strategies is rising as businesses seek to optimize performance and avoid vendor lock-in. Providers are offering integrated solutions that facilitate seamless management across multiple cloud environments.
• Expansion of Edge Computing Capabilities: Cloud managed services are integrating edge computing to support real-time data processing and reduce latency. This development is particularly beneficial for applications in IoT and smart infrastructure.
• Advancements in Automation and AI: Automation and AI technologies are increasingly embedded in cloud managed services to streamline operations, improve efficiency, and enhance decision-making through advanced analytics and predictive capabilities.
• Increased Focus on Compliance and Regulatory Adherence: As regulations become more stringent, cloud providers are enhancing their compliance capabilities. New solutions and tools are being developed to ensure adherence to data protection and privacy laws.

These developments are driving significant changes in the cloud managed services market, emphasizing improved security, flexibility, and compliance. The integration of advanced technologies and strategies is enhancing the value and efficiency of cloud solutions for businesses.

Strategic Growth Opportunities for Cloud Managed Services Market

Strategic growth opportunities in cloud managed services are driven by advancements in technology and evolving market demands. Key applications are emerging as significant areas for growth and innovation in the industry.

• AI and Machine Learning Integration: Integrating AI and machine learning into cloud managed services offers opportunities for enhanced automation and analytics. This allows businesses to optimize operations, improve decision-making, and gain competitive advantages.
• Expansion of Multi-Cloud and Hybrid Solutions: The growth of multi-cloud and hybrid cloud strategies presents opportunities for providers to offer integrated solutions. These strategies help businesses avoid vendor lock-in and achieve greater flexibility and resilience in their IT environments.
• Development of Edge Computing Solutions: The rise of edge computing creates opportunities for cloud providers to offer solutions that support real-time data processing and low-latency applications. This is particularly relevant for industries such as IoT, smart cities, and autonomous systems.
• Enhanced Cloud Security and Compliance Services: As security and compliance become critical concerns, there is a growing demand for advanced security features and compliance tools. Providers can capitalize on this demand by offering solutions that ensure data protection and regulatory adherence.
• Cloud-Native Technologies and Services: The adoption of cloud-native technologies, such as containers and microservices, presents growth opportunities for providers. These technologies enable faster deployment, greater scalability, and improved management of cloud applications.

These strategic growth opportunities are shaping the future of cloud managed services. By focusing on AI integration, multi-cloud strategies, edge computing, security, and cloud-native technologies, providers can drive innovation and meet the evolving needs of businesses in a competitive market.

Cloud Managed Services Market Driver and Challenges

The cloud managed services market is influenced by a range of technological, economic, and regulatory factors. These drivers and challenges impact service adoption, innovation, and overall market dynamics.

The factors responsible for driving the cloud managed services market include:

• Technological Advancements: Ongoing innovations in cloud technology, including AI and automation, drive demand for managed services. These advancements enhance operational efficiency, scalability, and the ability to leverage advanced analytics, making cloud solutions increasingly attractive to businesses.
• Increased Adoption of Cloud Solutions: The growing reliance on cloud solutions for business operations fuels demand for managed services. Companies are moving more workloads to the cloud to benefit from flexibility, cost savings, and enhanced collaboration capabilities.
• Focus on Cost Efficiency: Businesses are increasingly looking for cost-effective IT solutions, driving the adoption of cloud managed services. Providers offer scalable solutions that reduce the need for large capital investments and operational expenses associated with traditional IT infrastructure.
• Regulatory Compliance Requirements: Stricter data protection and compliance regulations drive demand for managed services that ensure adherence to legal and industry standards. Providers are investing in compliance tools and features to meet these evolving requirements.
• Demand for Enhanced Security: Growing concerns about cybersecurity and data breaches increase the need for robust security features in cloud managed services. Providers are enhancing their offerings with advanced security measures to protect sensitive information and build trust with customers.

Challenges in the cloud managed services market are:

• Data Privacy and Security Risks: Ensuring data privacy and security remains a major challenge. Providers must continuously address vulnerabilities and implement advanced security measures to protect against breaches and comply with regulations.
• Complexity of Multi-Cloud Environments: Managing multi-cloud environments can be complex, with challenges related to integration, compatibility, and interoperability. Providers must offer solutions that simplify management and ensure seamless operations across diverse cloud platforms.
• Regulatory Compliance Issues: Navigating diverse and evolving regulatory landscapes presents challenges. Providers must stay updated with changing regulations and implement necessary compliance measures, which can be resource-intensive and complex.

The drivers and challenges facing the cloud managed services market highlight the need for ongoing innovation and adaptation. Technological advancements and increasing demand for cost-effective, secure solutions are key drivers, while challenges related to security, complexity, and regulatory compliance require strategic management to sustain growth and competitiveness.

List of Cloud Managed Services Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. Through these strategies cloud managed services companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the cloud managed services companies profiled in this report include-

• IBM
• Ericsson
• Cisco
• Fujitsu
• Accenture
• AWS
• NTT DATA
• Infosys
• HPE
• NEC

Cloud Managed Services by Segment

The study includes a forecast for the global cloud managed services market by service type, organization size, end use industry, and region.

Cloud Managed Services Market by Service Type [Analysis by Value from 2019 to 2031]:

• Managed Security Services
• Managed Network Services
• Managed Infrastructure Services
• Managed Communication & Collaboration Services
• Managed Mobility Services
• Managed Business Services

Cloud Managed Services Market by Organization Size [Analysis by Value from 2019 to 2031]:

• SMEs
• Large Enterprises

Cloud Managed Services Market by End Use [Analysis by Value from 2019 to 2031]:

• BFSI
• Telecom
• IT
• Government & Public Sector
• Healthcare & Life Sciences
• Retail & Consumer Goods

Manufacturing

• Energy & Utilities
• Other Verticals

Cloud Managed Services Market by Region [Analysis by Value from 2019 to 2031]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

Country Wise Outlook for the Cloud Managed Services Market

Major players in the market are expanding their operations and forming strategic partnerships to strengthen their positions. The following highlights recent developments by major cloud-managed service providers in key regions: the USA, China, India, Japan, and Germany.

• United States: In the U.S., major cloud service providers are expanding their offerings to include advanced AI and machine learning capabilities. Enhanced security features and hybrid cloud solutions are gaining traction, supporting a diverse range of industries in optimizing their digital infrastructures.
• China: China is experiencing a surge in government-backed initiatives to enhance cloud infrastructure. Local firms are developing proprietary cloud solutions to meet regulatory requirements and boost data sovereignty while also integrating AI and big data analytics into their managed services.
• Germany: Germany is focusing on strengthening cloud security and compliance. New regulations and partnerships are emerging to ensure that cloud services adhere to stringent data protection laws. Companies are increasingly adopting multi-cloud strategies to enhance resilience and flexibility.
• India: In India, the cloud managed services market is growing rapidly due to increasing digital transformation initiatives. Providers are focusing on cost-effective solutions and expanding their service portfolios to include advanced analytics and automation tools to cater to small and medium-sized enterprises.
• Japan: Japan is advancing cloud managed services with a focus on integrating IoT and edge computing. Companies are leveraging cloud technologies to support smart manufacturing and enhance operational efficiencies while also improving disaster recovery and business continuity strategies.

Features of the Global Cloud Managed Services Market

Market Size Estimates: Cloud managed services market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2019 to 2024) and forecast (2025 to 2031) by various segments and regions.

Segmentation Analysis: Cloud managed services market size by service type, organization size, end use, and region in terms of value ($B).

Regional Analysis: Cloud managed services market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different service type, organization size, end use, and regions for the cloud managed services market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the cloud managed services market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

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This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the cloud managed services market by service type (managed security services, managed network services, managed infrastructure services, managed communication & collaboration services, managed mobility services, and managed business services), organization size (SEMS and large enterprises), end use industry(BFSI, telecom, IT, government & public sector, healthcare & life sciences, retail & consumer goods, manufacturing, energy & utilities, and other verticals), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Cloud Managed Services Market : Market Dynamics

• 2.1: Introduction, Background, and Classifications
• 2.2: Supply Chain
• 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2019 to 2031

• 3.1. Macroeconomic Trends (2019-2024) and Forecast (2025-2031)
• 3.2. Global Cloud Managed Services Market Trends (2019-2024) and Forecast (2025-2031)
• 3.3: Global Cloud Managed Services Market by Service Type
  • 3.3.1: Managed Security Services
  • 3.3.2: Managed Network Services
  • 3.3.3: Managed Infrastructure Services
  • 3.3.4: Managed Communication & Collaboration Services
  • 3.3.5: Managed Mobility Services
  • 3.3.6: Managed Business Services
• 3.4: Global Cloud Managed Services Market by Organization Size
  • 3.4.1: SMEs
  • 3.4.2: Large Enterprises
• 3.5: Global Cloud Managed Services Market by End Use
  • 3.5.1: BFSI
  • 3.5.2: Telecom
  • 3.5.3: IT
  • 3.5.4: Government & Public Sector
  • 3.5.5: Healthcare & Life Sciences
  • 3.5.6: Retail & Consumer Goods
  • 3.5.7: Manufacturing
  • 3.5.8: Energy & Utilities
  • 3.5.9: Other Verticals

4. Market Trends and Forecast Analysis by Region from 2019 to 2031

• 4.1: Global Cloud Managed Services Market by Region
• 4.2: North American Cloud Managed Services Market
  • 4.2.1: North American Market by Service Type: Managed Security Services, Managed Network Services, Managed Infrastructure Services, Managed Communication & Collaboration Services, Managed Mobility Services, and Managed Business Services
  • 4.2.2: North American Market by End Use Industry: BFSI, Telecom, IT, Government & Public Sector, Healthcare & Life Sciences, Retail & Consumer Goods, Manufacturing, Energy & Utilities, and Other Verticals
• 4.3: European Cloud Managed Services Market
  • 4.3.1: European Market by Service Type: Managed Security Services, Managed Network Services, Managed Infrastructure Services, Managed Communication & Collaboration Services, Managed Mobility Services, and Managed Business Services
  • 4.3.2: European Market by End Use Industry: BFSI, Telecom, IT, Government & Public Sector, Healthcare & Life Sciences, Retail & Consumer Goods, Manufacturing, Energy & Utilities, and Other Verticals
• 4.4: APAC Cloud Managed Services Market
  • 4.4.1: APAC Market by Service Type: Managed Security Services, Managed Network Services, Managed Infrastructure Services, Managed Communication & Collaboration Services, Managed Mobility Services, and Managed Business Services
  • 4.4.2: APAC Market by End Use Industry: BFSI, Telecom, IT, Government & Public Sector, Healthcare & Life Sciences, Retail & Consumer Goods, Manufacturing, Energy & Utilities, and Other Verticals
• 4.5: ROW Cloud Managed Services Market
  • 4.5.1: ROW Market by Service Type: Managed Security Services, Managed Network Services, Managed Infrastructure Services, Managed Communication & Collaboration Services, Managed Mobility Services, and Managed Business Services
  • 4.5.2: ROW Market by End Use Industry: BFSI, Telecom, IT, Government & Public Sector, Healthcare & Life Sciences, Retail & Consumer Goods, Manufacturing, Energy & Utilities, and Other Verticals

5. Competitor Analysis

• 5.1: Product Portfolio Analysis
• 5.2: Operational Integration
• 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

• 6.1: Growth Opportunity Analysis
  • 6.1.1: Growth Opportunities for the Global Cloud Managed Services Market by Service Type
  • 6.1.2: Growth Opportunities for the Global Cloud Managed Services Market by Organization Size
  • 6.1.3: Growth Opportunities for the Global Cloud Managed Services Market by End Use Industry
  • 6.1.4: Growth Opportunities for the Global Cloud Managed Services Market by Region
• 6.2: Emerging Trends in the Global Cloud Managed Services Market
• 6.3: Strategic Analysis
  • 6.3.1: New Product Development
  • 6.3.2: Capacity Expansion of the Global Cloud Managed Services Market
  • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Cloud Managed Services Market
  • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

• 7.1: IBM
• 7.2: Ericsson
• 7.3: Cisco
• 7.4: Fujitsu
• 7.5: Accenture
• 7.6: AWS
• 7.7: NTT DATA
• 7.8: Infosys
• 7.9: HPE
• 7.10: NEC