Guidehouse Insights Leaderboard Report : 고객 참여 및 고객 경험 분석 - 고객 참여, 고객 경험, 고객 만족도 분석을 제공하는 14개 기업의 전략과 실행력 평가

This Leaderboard provides a timely overview of the companies involved in the CE and CX analytics market, as well as their Strategy and Execution scores for developing, marketing, and delivering CE and CX solutions. Company ratings capture the vendor's standing at the time of the report and are not a retrospective of past accomplishment or an indication of future success. In this market, ratings are likely to shift as companies and CE and CX analytics applications continue to evolve.

Table of Contents

1. Executive Summary

• 1.1 Introduction
• 1.2 Leaderboard Grid

2. Market Overview

• 2.1 Market Definition
• 2.2 Market Drivers
• 2.3 Market Barriers

3. The Guidehouse Insights Leaderboard

• 3.1 The Guidehouse Insights Leaderboard Categories
  • 3.1.1 Leaders
  • 3.1.2 Contenders
  • 3.1.3 Challengers
  • 3.1.4 Followers
• 3.2 The Guidehouse Insights Leaderboard Grid

4. Company Rankings

• 4.1 Leaders
  • 4.1.1 Oracle
  • 4.1.2 Uplight
  • 4.1.3 Bidgely
• 4.2 Contenders
  • 4.2.1 Apogee Interactive
  • 4.2.2 NET2GRID
  • 4.2.3 Sense
  • 4.2.4 GridX
  • 4.2.5 Eliq
  • 4.2.6 Powerley
  • 4.2.7 Copper Labs
  • 4.2.8 Voltaware
  • 4.2.9 Elevation Energy Solutions
• 4.3 Challengers
  • 4.3.1 Emporia Energy
  • 4.3.2 Greenpocket

5. Acronym and Abbreviation List

6. Table of Contents

7. Table of Charts and Figures

8. Scope of Study and Methodology

• 8.1 Scope of Study
• 8.2 Sources and Methodology
  • 8.2.1 Vendor Selection
  • 8.2.2 Ratings Scale
    • 8.2.2.1 Score Calculations
  • 8.2.3 Criteria Definitions
    • 8.2.3.1 Strategy
    • 8.2.3.2 Execution