음성 분석 시장 - 규모, 점유율, 성장 분석 : 컴포넌트별, 기업 규모별, 전개 방식별, 용도별, 업종별, 지역별 산업 예측(2026-2033년)

Global Voice Analytics Market size was valued at USD 1.68 Billion in 2024 and is poised to grow from USD 2.01 Billion in 2025 to USD 8.53 Billion by 2033, growing at a CAGR of 19.8% during the forecast period (2026-2033).

The global voice analytics market is rapidly ascending within the business intelligence software landscape, with speech analytics emerging as a vital tool leveraging machine learning and natural language processing to derive insights from spoken interactions. This technology equips businesses to analyze customer engagements, enhancing service delivery, reducing churn, and driving sales growth. The surge in demand for customer experience management solutions fuels this trend, as companies harness speech analytics to understand consumer behavior and preferences. Additionally, the healthcare sector increasingly utilizes these insights to refine patient care standards. Challenges include the high adoption costs and concerns over data safety and privacy. Furthermore, the rise of new communication channels, like social media and chatbots, alongside real-time analytics integration with AI and big data, shapes market dynamics.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Voice Analytics market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Voice Analytics Market Segments Analysis

Global Voice Analytics Market is segmented by Component, Enterprise Size, Deployment Mode, Application, Industry Vertical and region. Based on Component, the market is segmented into Solution and Services. Based on Enterprise Size, the market is segmented into Large Enterprises and Small and Medium-sized Enterprises. Based on Deployment Mode, the market is segmented into On-premises and Cloud. Based on Application, the market is segmented into Customer Experience Management, Call Monitoring and Summarization, Agent Performance Monitoring, Sales and Marketing Management, Risk and Compliance Management, Sentiment Analysis and Others. Based on Industry Vertical, the market is segmented into BFSI, Retail, IT and Telecom, Healthcare, Government, Manufacturing and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Voice Analytics Market

A significant contributor to the expansion of the global voice analytics market is the rising need for enhanced customer service. Businesses are increasingly focused on improving customer experiences, leading them to adopt speech analytics solutions to evaluate interactions and behaviors. For instance, call centers leverage these insights to uncover prevalent customer complaints or issues, enabling them to refine policies or training initiatives as necessary. This adaptability fosters higher customer satisfaction and loyalty, which in turn can lead to increased revenue generation. As organizations strive to meet consumer expectations, the adoption of voice analytics technology continues to gain momentum in the marketplace.

Restraints in the Global Voice Analytics Market

A significant challenge facing the global voice analytics market is the requirement for seamless integration with a variety of existing technological systems. Contact centers typically employ diverse tools, such as interactive voice response systems, agent desktops, customer relationship management software, and social media monitoring applications. Without proper integration of speech analysis solutions with these systems, organizations may struggle to gain a comprehensive understanding of customer needs and issues, impacting agent performance and overall operational efficiency. For instance, if voice analytics are applied in isolation, agents utilizing multiple screens may lead to significant inefficiencies, ultimately hindering the company's productivity and effectiveness.

Market Trends of the Global Voice Analytics Market

The global voice analytics market is experiencing a significant trend towards cloud-based speech analysis solutions, driven by the demand for enhanced scalability, adaptability, and cost-efficiency. These cloud solutions empower businesses to access critical data and insights from anywhere, fostering improved collaboration across departments and enhancing decision-making processes. As organizations increasingly prioritize digital transformation and seek to leverage real-time analytics for competitive advantage, the shift towards cloud-based voice analytics is expected to accelerate. This evolution not only streamlines operations but also enables a more agile response to market dynamics, shaping the future landscape of voice analytics and its applications across various industries.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2025
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Case Studies
• Patent Analysis
• Technology Analysis

Global Voice Analytics Market Size by Component & CAGR (2026-2033)

• Market Overview
• Solution
• Services

Global Voice Analytics Market Size by Enterprise Size & CAGR (2026-2033)

• Market Overview
• Large Enterprises
• Small and Medium-sized Enterprises

Global Voice Analytics Market Size by Deployment Mode & CAGR (2026-2033)

• Market Overview
• On-premises
• Cloud

Global Voice Analytics Market Size by Application & CAGR (2026-2033)

• Market Overview
• Customer Experience Management
• Call Monitoring and Summarization
• Agent Performance Monitoring
• Sales and Marketing Management
• Risk and Compliance Management
• Sentiment Analysis
• Others

Global Voice Analytics Market Size by Industry Vertical & CAGR (2026-2033)

• Market Overview
• BFSI
• Retail
• IT and Telecom
• Healthcare
• Government
• Manufacturing
• Others

Global Voice Analytics Market Size & CAGR (2026-2033)

• North America (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
  • US
  • Canada
• Europe (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2025
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2025
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2023-2025)

Key Company Profiles

• Verint Systems Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CallMiner (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Avaya Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Calabrio, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Verbio Technologies, S.L. (Spain)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ZOOM International (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Almawave S.p.A. (Italy)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Castel Communications LLC (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Intelligent Voice Ltd. (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Marchex, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• OnviSource, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Sabio Ltd. (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Speechmatics Ltd. (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Uniphore Software Systems Pvt Ltd (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations