비즈니스 프로세스 자동화 시장 : 컴포넌트별, 서비스별, 부문별, 도입 형태별, 조직 규모별, 지역별 규모, 점유율 및 성장 분석과 업계 예측(2026-2033년)

Global Business Process Automation Market size was valued at USD 14.2 Billion in 2024 and is poised to grow from USD 16.13 Billion in 2025 to USD 44.74 Billion by 2033, growing at a CAGR of 13.6% during the forecast period (2026-2033).

The global business process automation market is expected to experience significant growth driven by the increasing demand for operational efficiency and the push for digital transformation initiatives. Organizations are focusing on enhancing customer experiences and reducing operational costs, making automation crucial for streamlining workflows and minimizing human errors. The rising adoption of artificial intelligence and machine learning further supports market expansion, as businesses seek to leverage these technologies for improved performance. Additionally, the growing complexity of regulatory requirements intensifies the need for compliance-focused automation solutions. However, challenges such as integration issues with legacy systems, concerns around data privacy and security, high initial costs, and resistance to change may hinder market penetration moving forward.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Business Process Automation market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Business Process Automation Market Segments Analysis

Global Business Process Automation Market is segmented by Component, Services, Business Function, Deployment Type, Organization Size, Vertical and region. Based on Component, the market is segmented into Platforms and Services. Based on Services, the market is segmented into Consulting, Deployment and integration and Support and maintenance. Based on Business Function, the market is segmented into Human Resource Automation, Supply Chain Automation, Sales and Marketing Automation, Accounting and Finance Automation, Customer Service Support Automation and Others. Based on Deployment Type, the market is segmented into Cloud and On premises. Based on Organization Size, the market is segmented into Small and Medium-sized Enterprises (SMEs) and Large Enterprises. Based on Vertical, the market is segmented into BFSI, Manufacturing, IT, Telecommunications, Retail and Consumer Goods, Healthcare and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Business Process Automation Market

The global business process automation market is significantly influenced by the evolving expectations of modern consumers who demand quick, personalized, and smooth interactions across various digital platforms. To address these needs, businesses are increasingly implementing automation solutions to enhance customer support, streamline order processing, improve onboarding experiences, and optimize service management. Automation facilitates real-time handling of inquiries, tailored communication, and expedited resolution of issues, ultimately leading to enhanced customer satisfaction and loyalty. Consequently, the growing focus on elevating customer experience is expected to positively impact the outlook of the global business process automation market.

Restraints in the Global Business Process Automation Market

The Global Business Process Automation market faces significant challenges due to employee resistance stemming from concerns about job security, changes in roles, and the need to adjust to new technologies. This hesitation is often fueled by cultural inertia, fears of redundancy, and varying levels of digital literacy among the workforce. Organizations that do not promote a culture supportive of automation typically experience internal opposition, which hinders the effective implementation of automation solutions. Consequently, these factors create persistent obstacles that limit the full realization of the benefits offered by business process automation across various sectors.

Market Trends of the Global Business Process Automation Market

The Global Business Process Automation market is witnessing a significant shift towards low-code and no-code automation platforms, enhancing accessibility for non-technical users. This trend is empowering business teams to seamlessly design, modify, and deploy automated workflows using intuitive drag-and-drop interfaces, reducing their dependence on IT departments. Consequently, organizations experience accelerated innovation, shortened development cycles, and diminished implementation costs. As businesses increasingly prioritize agility and efficiency, the democratization of automation is becoming a pivotal factor for success among business process automation providers, underscoring the need for these solutions to remain competitive in a rapidly evolving marketplace.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2025
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis

Global Business Process Automation Market Size by Component & CAGR (2026-2033)

• Market Overview
• Platforms
• Services

Global Business Process Automation Market Size by Services & CAGR (2026-2033)

• Market Overview
• Consulting
• Deployment and integration
• Support and maintenance

Global Business Process Automation Market Size by Business Function & CAGR (2026-2033)

• Market Overview
• Human Resource Automation
• Supply Chain Automation
• Sales and Marketing Automation
• Accounting and Finance Automation
• Customer Service Support Automation
• Others

Global Business Process Automation Market Size by Deployment Type & CAGR (2026-2033)

• Market Overview
• Cloud
• On premises

Global Business Process Automation Market Size by Organization Size & CAGR (2026-2033)

• Market Overview
• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises

Global Business Process Automation Market Size by Vertical & CAGR (2026-2033)

• Market Overview
• BFSI
• Manufacturing
• IT
• Telecommunications
• Retail and Consumer Goods
• Healthcare
• Others

Global Business Process Automation Market Size & CAGR (2026-2033)

• North America (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • US
  • Canada
• Europe (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Services, Business Function, Deployment Type, Organization Size, Vertical)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2025
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2025
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2023-2025)

Key Company Profiles

• UiPath (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Automation Anywhere (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Appian (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SAP (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ServiceNow (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Pegasystems (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle Corporation (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Siemens AG (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ABB Ltd. (Switzerland)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Emerson Electric Co. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Rockwell Automation Inc. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zapier (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ProcessMaker (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Bizagi (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Kissflow (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations