클라우드 ITSM 시장 규모, 점유율, 성장 분석 : 제공 형태별, 도입 형태별, 조직 규모별, 최종 이용 산업별, 지역별-업계 예측(2026-2033년)

Global Cloud ITSM Market size was valued at USD 9.43 Billion in 2024 and is poised to grow from USD 10.97 Billion in 2025 to USD 36.98 Billion by 2033, growing at a CAGR of 16.4% during the forecast period (2026-2033).

The global cloud IT service management (ITSM) market is witnessing significant expansion as organizations increasingly adopt cloud-based solutions to optimize their IT services. With benefits such as flexibility, scalability, and cost-effectiveness, cloud ITSM supports businesses in streamlining operations and enhancing service delivery. Driving factors include a surge in digital transformation efforts, the demand for remote work solutions, and the imperative to boost IT efficiency. Cloud ITSM offers a variety of services, including incident, problem, and change management, allowing for process automation and improved collaboration among IT teams, resulting in a superior user experience for employees and customers. Leading market players are innovating with advanced features like artificial intelligence and machine learning, while hybrid ITSM solutions are emerging to meet diverse organizational demands.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Cloud ITSM market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Cloud ITSM Market Segments Analysis

Global Cloud ITSM Market is segmented by Offering, Deployment Mode, Organization Size, End Use Industry and region. Based on Offering, the market is segmented into Solutions and Services. Based on Deployment Mode, the market is segmented into Public Cloud, Private Cloud and Hybrid Cloud. Based on Organization Size, the market is segmented into SMEs and Large Enterprises. Based on End Use Industry, the market is segmented into BFSI, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, IT & ITeS, Manufacturing, Media & Entertainment, Retail & Consumer Goods, Telecommunications and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Cloud ITSM Market

The Global Cloud ITSM market is propelled by the advantages that cloud-based IT Service Management solutions provide to businesses, including unmatched scalability and flexibility. These solutions empower organizations to effortlessly adjust their ITSM resources in response to fluctuating demands and workloads, eliminating the constraints associated with traditional physical infrastructure. This level of agility fosters enhanced service delivery, allowing companies to effectively support their ever-changing business requirements and maintain a competitive edge in their respective markets. As a result, the shift towards cloud ITSM solutions continues to gain momentum, transforming the way organizations manage their IT services.

Restraints in the Global Cloud ITSM Market

Despite significant investments by cloud ITSM providers in security protocols, apprehensions regarding data breaches, unauthorized access, and the potential for data loss continue to influence organizations' decision-making. These concerns lead some businesses to be cautious about transitioning their sensitive ITSM processes and data to cloud-based solutions. The perceived risks surrounding security measures and possible compliance issues serve as restraints, causing hesitation among organizations that prioritize safeguarding their critical information. As a result, these factors can hinder the widespread adoption of cloud ITSM services, emphasizing the need for comprehensive strategies to alleviate such security-related anxieties.

Market Trends of the Global Cloud ITSM Market

The global Cloud IT Service Management (ITSM) market is experiencing a significant shift towards hybrid cloud adoption, as organizations seek to enhance their IT service management capabilities. This trend is driven by the need for flexibility and scalability, allowing businesses to effectively combine on-premises, private cloud, and public cloud resources. By adopting a hybrid model, companies can optimize their service management processes while addressing compliance and data security challenges. Consequently, Cloud ITSM providers are increasingly focusing on developing integrated management solutions that facilitate smooth operations across diverse cloud environments, ensuring organizations can efficiently manage their IT services no matter the deployment model.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2025
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Regulatory Landscape
• Case Studies

Global Cloud ITSM Market Size by Offering & CAGR (2026-2033)

• Market Overview
• Solutions
  • Service Portfolio Management
  • Configuration & Change Management
  • Service Desk Software
  • Operations & Performance Management
  • Dashboard, Reporting & Analytics
• Services
  • Professional Services
  • Managed Services

Global Cloud ITSM Market Size by Deployment Mode & CAGR (2026-2033)

• Market Overview
• Public Cloud
• Private Cloud
• Hybrid Cloud

Global Cloud ITSM Market Size by Organization Size & CAGR (2026-2033)

• Market Overview
• SMEs
• Large Enterprises

Global Cloud ITSM Market Size by End Use Industry & CAGR (2026-2033)

• Market Overview
• BFSI
• Education
• Energy & Utilities
• Government & Public Sector
• Healthcare & Life Sciences
• IT & ITeS
• Manufacturing
• Media & Entertainment
• Retail & Consumer Goods
• Telecommunications
• Others

Global Cloud ITSM Market Size & CAGR (2026-2033)

• North America (Offering, Deployment Mode, Organization Size, End Use Industry)
  • US
  • Canada
• Europe (Offering, Deployment Mode, Organization Size, End Use Industry)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Offering, Deployment Mode, Organization Size, End Use Industry)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Offering, Deployment Mode, Organization Size, End Use Industry)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Offering, Deployment Mode, Organization Size, End Use Industry)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2025
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2025
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2023-2025)

Key Company Profiles

• 4ME (Netherlands)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Aisera (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Atlassian (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BMC Software (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Broadcom (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EasyVista (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Efecte (Finland)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Freshworks (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GOTO (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HaloITSM (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hornbill (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• InvGate (Argentina)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations