세계의 통신용 오더 관리 시장 : 컴포넌트, 전개 모델, 조직 규모, 기술, 용도, 최종 사용자, 지역별 분석 예측(-2030년)

According to Stratistics MRC, the Global Telecom Order Management Market is accounted for $4.0 billion in 2024 and is expected to reach $8.1 billion by 2030 growing at a CAGR of 12.4% during the forecast period. Telecom Order Management is a system used by telecommunications companies to handle and track customer orders throughout their lifecycle. It involves processes such as order entry, validation, fulfillment, and billing. The system ensures that orders are accurately processed and delivered on time, coordinating various functions such as inventory management, provisioning, and service activation. It also integrates with other systems like Customer Relationship Management (CRM) and Network Management Systems (NMS) to streamline operations, improve customer experience, and enhance operational efficiency and is crucial for managing complex service offerings and maintaining high service quality.

According to a survey conducted by ICUBE in India in 2019, the number of internet users in India registered an annual growth of 18% and is estimated to rise by 627 million by 2020.

Market Dynamics:

Driver:

Surge in connected devices and subscribers

Telecom companies must manage a diverse range of devices, service plans, and customer requirements, necessitating advanced order management solutions. These solutions streamline processes, ensure accurate fulfillment, and provide real-time visibility into order status and inventory. The increased demand for connectivity drives telecom providers to enhance their infrastructure and operational efficiency, leading to greater investment in sophisticated order management systems. This surge ultimately boosts market growth and fosters innovation in handling large-scale, multifaceted order operations.

Restraint:

Operational complexity & integration challenges

Managing diverse systems and technologies often leads to data silos, errors, and delays in order processing. This complexity results in longer fulfillment times and higher operational expenses, negatively impacting customer satisfaction and loyalty. Additionally, the need for specialized IT expertise to handle integration issues strains resources hampering the market growth.

Opportunity:

Rising demand for enhanced customer experience

Telecom companies must adopt advanced order management solutions to meet customer expectations for fast, reliable service, and personalized experiences. These solutions streamline order processing, reduce errors, and provide real-time updates, improving overall customer satisfaction. Enhanced customer experience also encourages loyalty and reduces churn, making it a critical competitive differentiator thus encouraging the market growth.

Threat:

Requirement for highly proficient specialists

Skilled professionals are needed to manage and optimize complex order management systems, leading to increased labor expenses. The shortage of qualified experts can lead to delays in system implementation and maintenance, affecting operational efficiency. Moreover, reliance on specialized knowledge can strain company resources and limit the ability to quickly adapt to new technologies or processes.

Covid-19 Impact:

The Covid-19 pandemic accelerated digital transformation in the Telecom Order Management market, emphasizing the need for robust, automated systems. With increased demand for reliable connectivity and remote services, telecom companies faced pressure to quickly process and fulfill orders. Remote work and social distancing necessitated advanced digital solutions, driving investment in cloud-based order management systems. These solutions enabled efficient handling of increased traffic and complex orders while ensuring business continuity.

The solutions segment is expected to be the largest during the forecast period

The solutions is expected to be the largest during the forecast period owing to reduced manual errors, and streamline workflows, leading to faster order fulfillment and improved customer satisfaction. These solutions provide real-time visibility into order status, inventory levels, and resource allocation, enabling telecom companies to respond swiftly to market demands. Integration with other systems, such as billing and CRM, enhances data consistency and operational efficiency.

The customer relationship management segment is expected to have the highest CAGR during the forecast period

The customer relationship management segment is expected to have the highest CAGR during the forecast period by streamlining customer interactions and improving service delivery. CRM facilitates efficient order processing, accurate tracking, and personalized customer experiences, leading to increased customer satisfaction and retention. By integrating CRM with order management systems, telecom companies can manage customer data, preferences, and history, which helps in anticipating needs and resolving issues promptly.

Region with largest share:

North America is projected to hold the largest market share during the forecast period as there is a strong emphasis on enhancing customer experience through faster, more accurate, and transparent order processing, driving demand for innovative order management solutions and the telecom operators are investing in digital solutions to enhance operational efficiency and customer experience, leading to greater adoption of advanced order management systems.

Region with highest CAGR:

Asia Pacific is projected to hold the highest CAGR over the forecast period because telecom operators in Asia Pacific are investing in digital transformation to enhance customer experience and operational efficiency, driving the adoption of advanced order management systems. Hence as telecom services expand, including 5G and broadband, the need for effective order management solutions to handle increased order volumes and complexity grows.

Key players in the market

Some of the key players in Telecom Order Management market include Amdocs Corp, Cerillion, ChikPea, Cognizant, Comarch SA, Commvault, Ericsson, Fujitsu Limited, IBM, Infosys Limited, Intellibuzz, Neustar Inc., Oracle Corporation, Pegasystems Inc., Trustwave and Wipro Limited

Key Developments:

In July 2024, ASMPT and IBM deepened collaboration to advance bonding methods for Chiplet Packages for AI. Through the agreement, the two companies will work together to advance thermocompression and hybrid bonding technology for chiplet packages

In July 2024, IBM and JLL collaborated on ESG reporting and data management solution for commercial properties. The solution is designed to help address the challenges organizations in the CRE sector are facing, such as capturing and managing data across real estate portfolios

In June 2024, Cognizant acquired Belcan for approximately $1.3 Billion to significantly strengthen engineering capabilities and establish a leadership position in aerospace & defense market

Components Covered:

• Solutions
• Services
• Other Components

Deployment Models Covered:

• On-Premise
• Cloud-Based

Organization Sizes Covered:

• Large Enterprises
• Small and Medium Enterprises (SMEs)

Technologies Covered:

• Customer Relationship Management
• Robotic Process Automation
• Blockchain
• Fiber Optics
• Satellite Communication
• Artificial Intelligence (AI) & Machine Learning (ML)
• Operations Support Systems
• Other Technologies

Applications Covered:

• Order Entry & Capture
• Order Processing & Fulfillment
• Order Orchestration & Management
• Billing & Revenue Management
• Trouble Ticketing & Issue Resolution
• Other Applications

End Users Covered:

• Telecom Service Providers
• Network Operators
• Government & Public Sector
• Healthcare Sector
• Retail & E-commerce
• Banking, Financial Services, and Insurance (BFSI)
• Transportation & Logistics
• Other End Users

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 Technology Analysis
• 3.7 Application Analysis
• 3.8 End User Analysis
• 3.9 Emerging Markets
• 3.10 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Telecom Order Management Market, By Component

• 5.1 Introduction
• 5.2 Solutions
  • 5.2.1 Customer Order Management
  • 5.2.2 Service Order Management
  • 5.2.3 Service Inventory Management
  • 5.2.4 Order Orchestration
  • 5.2.5 Customer Self-Service
  • 5.2.6 Other Solutions
• 5.3 Services
  • 5.3.1 Core Services
  • 5.3.2 Value-Added Services
  • 5.3.3 Analytics and Reporting
  • 5.3.4 Cloud Migration
• 5.4 Other Components

6 Global Telecom Order Management Market, By Deployment Model

• 6.1 Introduction
• 6.2 On-Premise
• 6.3 Cloud-Based

7 Global Telecom Order Management Market, By Organization Size

• 7.1 Introduction
• 7.2 Large Enterprises
• 7.3 Small and Medium Enterprises (SMEs)

8 Global Telecom Order Management Market, By Technology

• 8.1 Introduction
• 8.2 Customer Relationship Management
• 8.3 Robotic Process Automation
• 8.4 Blockchain
• 8.5 Fiber Optics
• 8.6 Satellite Communication
• 8.7 Artificial Intelligence (AI) & Machine Learning (ML)
• 8.8 Operations Support Systems
• 8.9 Other Technologies

9 Global Telecom Order Management Market, By Application

• 9.1 Introduction
• 9.2 Order Entry & Capture
• 9.3 Order Processing & Fulfillment
• 9.4 Order Orchestration & Management
• 9.5 Billing & Revenue Management
• 9.6 Trouble Ticketing & Issue Resolution
• 9.7 Other Applications

10 Global Telecom Order Management Market, By End User

• 10.1 Introduction
• 10.2 Telecom Service Providers
• 10.3 Network Operators
• 10.4 Government & Public Sector
• 10.5 Healthcare Sector
• 10.6 Retail & E-commerce
• 10.7 Banking, Financial Services, and Insurance (BFSI)
• 10.8 Transportation & Logistics
• 10.9 Other End Users

11 Global Telecom Order Management Market, By Geography

• 11.1 Introduction
• 11.2 North America
  • 11.2.1 US
  • 11.2.2 Canada
  • 11.2.3 Mexico
• 11.3 Europe
  • 11.3.1 Germany
  • 11.3.2 UK
  • 11.3.3 Italy
  • 11.3.4 France
  • 11.3.5 Spain
  • 11.3.6 Rest of Europe
• 11.4 Asia Pacific
  • 11.4.1 Japan
  • 11.4.2 China
  • 11.4.3 India
  • 11.4.4 Australia
  • 11.4.5 New Zealand
  • 11.4.6 South Korea
  • 11.4.7 Rest of Asia Pacific
• 11.5 South America
  • 11.5.1 Argentina
  • 11.5.2 Brazil
  • 11.5.3 Chile
  • 11.5.4 Rest of South America
• 11.6 Middle East & Africa
  • 11.6.1 Saudi Arabia
  • 11.6.2 UAE
  • 11.6.3 Qatar
  • 11.6.4 South Africa
  • 11.6.5 Rest of Middle East & Africa

12 Key Developments

• 12.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 12.2 Acquisitions & Mergers
• 12.3 New Product Launch
• 12.4 Expansions
• 12.5 Other Key Strategies

13 Company Profiling

• 13.1 Amdocs Corp
• 13.2 Cerillion
• 13.3 ChikPea
• 13.4 Cognizant
• 13.5 Comarch SA
• 13.6 Commvault
• 13.7 Ericsson
• 13.8 Fujitsu Limited
• 13.9 IBM
• 13.10 Infosys Limited
• 13.11 Intellibuzz
• 13.12 Neustar Inc.
• 13.13 Oracle Corporation
• 13.14 Pegasystems Inc.
• 13.15 Trustwave
• 13.16 Wipro Limited