AI 에이전트가 비즈니스 자동화에 미치는 영향

This IDC Market Perspective explores the impact of AI agents on business automation, highlighting AI agents' ability to extend GenAI capabilities into actionable automation. It discusses how the impact of AI agents on the established business automation technology landscape will be shaped by the nature of work in particular use cases, the nature of competition, and the need for trust and reliability."AI agents are poised to significantly expand the options that modern organizations have for automating aspects of work, and this will have an impact on the business automation technology market. However, AI agents will not be direct substitutes for existing and already established business automation technologies." Neil Ward-Dutton, Vice President of AI, Automation, Analytics, and Data at IDC.

Executive Snapshot

New Market Developments and Dynamics

• AI Agents Bring Generative AI to Business Automation
  • Level Setting on AI Agents
    • Defining AI Agents
    • AI Agents in Context
• AI Agents as Business Automation Actors
  • Business Processes Are Scaffolding for Measurable Business Value
• The Trajectory of AI Agents' Impact on Operations
  • All Work is Not the Same, and Organizations Already Have Tools They Rely On
  • Low-Automation and Low-Jeopardy Environments Are the Work Entry Point for AI Agents
  • Over Time, AI Agents Will Play Wider Roles - But They Will Rely on Deterministic Automation Tools as Well
• AI Agents Will Influence Automations Through Multiple Work Actor Patterns
• How AI Agents Are Impacting Automation Products
  • AI Agents Within the Business Automation Life Cycle
  • AI Agents Impacting Automation Solution Architecture

Advice for the Technology Supplier

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