인도에서 글로벌 역량 센터(GCC)의 진화로 확대

This IDC Market Perspective highlights the accelerating evolution and expansion of GCCs globally, as they shift from traditional cost arbitrage and support functions toward becoming innovation-driven hubs integral to enterprise digital transformation and strategic growth. The GCC ecosystem now spans thousands of centers, housing millions of skilled professionals, leveraging advanced technologies, and embedding deeper into corporate innovation agendas. Despite this progress, bottlenecks remain around talent management, regulatory complexity, and scaling operational excellence. "GCCs are evolving albeit with bottlenecks, and tech vendors have a role to play - they face a huge opportunity to support and guide GCCs through their transformation journey from cost centers to innovation hubs," says Neha Gupta, Senior Research Manager, IDC. "This pivotal role for technology providers will be critical in enabling GCCs to sustain competitive advantage and realize their full strategic potential in an increasingly complex global business landscape," adds Gupta.

Executive Snapshot

New Market Developments and Dynamics

• Introduction
• Drivers
• India's GCC Ecosystem: Current State and Future Outlook
• GCCs at the Forefront of Innovation and Growth
• Evolving GCC Needs: From Foundational Support to Innovation-Led Growth
• Key Capabilities in Focus
• Challenges Faced by GCCs
• Key Vendors in the GCC Space
  • Coforge
  • DXC
  • Grant Thornton
  • HCLTech
  • KPMG
  • LTIMindtree
  • PwC

Advice for the Technology Services Provider

• Promoting Innovation and R&D: Partner Beyond Delivery
• Bridging the Talent Gap: Shape the Education-To-GCC Pipeline
• Workforce Strategy Evolution: Vendor as a Talent Orchestrator
• GCC-as-a-Service Model

Learn More

• Related Research
• Synopsis