BPaaS(Business Process as a Service) 시장 규모, 점유율, 동향 분석 보고서 : 비즈니스 프로세스별, 조직 규모별, 산업별, 지역별, 부문별 예측(2025-2030년)

Business Process as a Service Market Growth & Trends:

The global business process as a service market size is estimated to reach USD 154.3 billion by 2030, expanding at a CAGR of 10.0% from 2025 to 2030, according to a new report by Grand View Research, Inc. BPaaS ensures faster time to market (TTM) and enhanced customer experience. It also offers start-to-end provision for various business processes such as managing accounting and finance databases, human resource and capital management, and customer services and support. These platforms help in optimizing capital expenditures and estimating operational expenses required at various stages of the business process.

Accounting and finance is expected to hold the largest share in the business process as a service market in 2025. Owing to the rising adoption of cloud solutions, focus on accounting and finance has increased so as to achieve proficiencies and rebalance expenses on the system. Large enterprises are expected to dominate the market by way of organization. These enterprises are mainly involved in systematic business operations as it helps increase efficiency. They have dedicated teams and resources to manage various business processes, ensure operational costs are reduced, and work toward bringing down the total cost of ownership. These benefits of BPaaS are also attracting small and medium enterprises to increase uptake.

The BFSI application segment is expected to hold the largest market share in 2025. This growth is attributed to rising the need to balance and optimize financial processes that help deliver revenue growth, improve margins, and expand cash flow.

Business Process as a Service Market Report Highlights:

• The global BPaaS market accounted for USD 85.5 billion in 2024 and is expected to expand at a CAGR of 10.0% from 2025 to 2030
• The large enterprise segment accounted for the largest revenue share in 2023
• The customer service and support segment is anticipated to experience the fastest CAGR from 2025 to 2030
• North America BPaaS market held the largest revenue share of 43.9% in 2023.
• Key players include Cognizant, Capgemini, TCS, Wipro, Genpact, Fujitsu, Accenture, and EXL.

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Research Methodology
  • 1.2.1. Information Procurement
• 1.3. Information or Data Analysis
• 1.4. Methodology
• 1.5. Research Scope and Assumptions
• 1.6. Market Formulation & Data Visualization
• 1.7. Country Based Segment Share Calculation
• 1.8. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Business Process as a Service (BPaaS) Market Variables, Trends, & Scope

• 3.1. Market Lineage Outlook
• 3.2. Market Dynamics
  • 3.2.1. Market Drivers Analysis
  • 3.2.2. Market Restraints Analysis
  • 3.2.3. Industry Challenge
• 3.3. Business Process as a Service (BPaaS) Market Analysis Tools
  • 3.3.1. Industry Analysis - Porter's
    • 3.3.1.1. Bargaining power of the suppliers
    • 3.3.1.2. Bargaining power of the buyers
    • 3.3.1.3. Threats of substitution
    • 3.3.1.4. Threats from new entrants
    • 3.3.1.5. Competitive rivalry
  • 3.3.2. PESTEL Analysis

Chapter 4. Business Process as a Service (BPaaS) Market: Business Process Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Business Process as a Service (BPaaS) Market: Business Process Movement Analysis, 2023 & 2030 (USD Million)
• 4.3. Human Resource Management (HRM)
  • 4.3.1. Human Resource Management (HRM) Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.4. Accounting and Finance
  • 4.4.1. Accounting and Finance Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.5. Sales & Marketing
  • 4.5.1. Sales & Marketing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.6. Customer Service and Support
  • 4.6.1. Customer Service and Support Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.7. Procurement & Supply Chain Management
  • 4.7.1. Procurement & Supply Chain Management Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.8. Operations
  • 4.8.1. Operations Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.9. Others (Legal and R&D)
  • 4.9.1. Other Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 5. Business Process as a Service (BPaaS) Market: Organization Size Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Business Process as a Service (BPaaS) Market: Organization Size Movement Analysis, 2023 & 2030 (USD Million)
• 5.3. Small and Medium Enterprises
  • 5.3.1. Small and Medium Enterprises Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 5.4. Large Enterprises
  • 5.4.1. Large Enterprises Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 6. Business Process as a Service (BPaaS) Market: Application Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Business Process as a Service (BPaaS) Market: Application Movement Analysis, 2023 & 2030 (USD Million)
• 6.3. BFSI
  • 6.3.1. BFSI Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.4. Telecom & IT
  • 6.4.1. Telecom & IT Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.5. Manufacturing
  • 6.5.1. Manufacturing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.6. E-commerce & Retail
  • 6.6.1. E-commerce & Retail Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.7. Healthcare
  • 6.7.1. Healthcare Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.8. Government
  • 6.8.1. Government Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.9. Others (Legal and R&D)
  • 6.9.1. Other Applications Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. Business Process as a Service (BPaaS) Market: Regional Estimates & Trend Analysis

• 7.1. Business Process as a Service (BPaaS) Market Share, By Region, 2023 & 2030 (USD Million)
• 7.2. North America
  • 7.2.1. North America Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.2.2. U.S.
    • 7.2.2.1. U.S. Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.2.3. Canada
    • 7.2.3.1. Canada Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.2.4. Mexico
    • 7.2.4.1. Mexico Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.3. Europe
  • 7.3.1. Europe Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.3.2. UK
    • 7.3.2.1. UK Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.3.3. Germany
    • 7.3.3.1. Germany Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.3.4. France
    • 7.3.4.1. France Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.4. Asia Pacific
  • 7.4.1. Asia Pacific Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4.2. China
    • 7.4.2.1. China Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4.3. Japan
    • 7.4.3.1. Japan Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4.4. India
    • 7.4.4.1. India Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4.5. South Korea
    • 7.4.5.1. South Korea Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4.6. Australia
    • 7.4.6.1. Australia Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.5. Latin America
  • 7.5.1. Latin America Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.5.2. Brazil
    • 7.5.2.1. Brazil Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.6. Middle East and Africa
  • 7.6.1. Middle East and Africa Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.6.2. Saudi Arabia
    • 7.6.2.1. Saudi Arabia Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.6.3. UAE
    • 7.6.3.1. UAE Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.6.4. South Africa
    • 7.6.4.1. South Africa Business Process as a Service (BPaaS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 8. Competitive Landscape

• 8.1. Recent Developments & Impact Analysis by Key Market Participants
• 8.2. Company Categorization
• 8.3. Company Heat Map Analysis
• 8.4. Company Profiles
  • 8.4.1. Accenture
    • 8.4.1.1. Participant's Overview
    • 8.4.1.2. Financial Performance
    • 8.4.1.3. Product Benchmarking
    • 8.4.1.4. Recent Developments/ Strategic Initiatives
  • 8.4.2. Capgemini
    • 8.4.2.1. Participant's Overview
    • 8.4.2.2. Financial Performance
    • 8.4.2.3. Product Benchmarking
    • 8.4.2.4. Recent Developments/ Strategic Initiatives
  • 8.4.3. Cognizant
    • 8.4.3.1. Participant's Overview
    • 8.4.3.2. Financial Performance
    • 8.4.3.3. Product Benchmarking
    • 8.4.3.4. Recent Developments/ Strategic Initiatives
  • 8.4.4. DXC Technology Company
    • 8.4.4.1. Participant's Overview
    • 8.4.4.2. Financial Performance
    • 8.4.4.3. Product Benchmarking
    • 8.4.4.4. Recent Developments/ Strategic Initiatives
  • 8.4.5. ExlService Holdings, Inc.
    • 8.4.5.1. Participant's Overview
    • 8.4.5.2. Financial Performance
    • 8.4.5.3. Product Benchmarking
    • 8.4.5.4. Recent Developments/ Strategic Initiatives
  • 8.4.6. Fujitsu
    • 8.4.6.1. Participant's Overview
    • 8.4.6.2. Financial Performance
    • 8.4.6.3. Product Benchmarking
    • 8.4.6.4. Recent Developments/ Strategic Initiatives
  • 8.4.7. Genpact
    • 8.4.7.1. Participant's Overview
    • 8.4.7.2. Financial Performance
    • 8.4.7.3. Product Benchmarking
    • 8.4.7.4. Recent Developments/ Strategic Initiatives
  • 8.4.8. HCL Technologies Limited
    • 8.4.8.1. Participant's Overview
    • 8.4.8.2. Financial Performance
    • 8.4.8.3. Product Benchmarking
    • 8.4.8.4. Recent Developments/ Strategic Initiatives
  • 8.4.9. IBM
    • 8.4.9.1. Participant's Overview
    • 8.4.9.2. Financial Performance
    • 8.4.9.3. Product Benchmarking
    • 8.4.9.4. Recent Developments/ Strategic Initiatives
  • 8.4.10. Infosys Limited
    • 8.4.10.1. Participant's Overview
    • 8.4.10.2. Financial Performance
    • 8.4.10.3. Product Benchmarking
    • 8.4.10.4. Recent Developments/ Strategic Initiatives
  • 8.4.11. NTT DATA Group Corporation
    • 8.4.11.1. Participant's Overview
    • 8.4.11.2. Financial Performance
    • 8.4.11.3. Product Benchmarking
    • 8.4.11.4. Recent Developments/ Strategic Initiatives
  • 8.4.12. Sutherland
    • 8.4.12.1. Participant's Overview
    • 8.4.12.2. Financial Performance
    • 8.4.12.3. Product Benchmarking
    • 8.4.12.4. Recent Developments/ Strategic Initiatives
  • 8.4.13. TATA Consultancy Services Limited
    • 8.4.13.1. Participant's Overview
    • 8.4.13.2. Financial Performance
    • 8.4.13.3. Product Benchmarking
    • 8.4.13.4. Recent Developments/ Strategic Initiatives
  • 8.4.14. Tech Mahindra
    • 8.4.14.1. Participant's Overview
    • 8.4.14.2. Financial Performance
    • 8.4.14.3. Product Benchmarking
    • 8.4.14.4. Recent Developments/ Strategic Initiatives