세계의 BPaaS(Business Process-as-a-Service) 시장 규모, 점유율, 동향 분석 : 비즈니스 프로세스별, 조직 규모별, 업계별, 지역별, 전망과 예측(2024-2031년)

The Global Business Process as a Service Market size is expected to reach $160.44 billion by 2031, rising at a market growth of 9.7% CAGR during the forecast period.

BPaaS solutions allow businesses to outsource accounting, bookkeeping, tax preparation, and financial analysis, enabling companies to focus on core activities while leveraging specialized expertise. Thus, in 2023, the accounting & finance segment garnered 23% revenue share in the market. This segment's prominence is attributed to the increasing need for businesses to streamline their financial operations, reduce costs, and improve accuracy in financial reporting.

The major strategies followed by the market participants are Partnership as the key developmental strategy to keep pace with the changing demands of end users. For instance, In 2024, December, Infosys has partnered with Kardex to transform its business operations using SAP S/4HANA. Leveraging Infosys Cobalt, the collaboration aims to unify Kardex's ERP system across 30+ countries, enhancing operational efficiency, scalability, and decision-making for improved growth. Additionally, In 2024, November, Capgemini and C3 AI have expanded their partnership to deliver AI-powered solutions across industries like life sciences, energy, and banking. The collaboration aims to improve efficiency, productivity, and cost reduction, accelerating digital transformation with tailored Enterprise AI applications.

Based on the Analysis presented in the KBV Cardinal matrix; Accenture PLC, IBM Corporation and Tata Consultancy Services Ltd. are the forerunners in the Business Process as a Service Market. Companies such as Infosys Limited, Cognizant Technology Solutions Corporation and Capgemini SE are some of the key innovators in Business Process as a Service Market. In November, 2023, Accenture PLC and Vodafone announced a strategic partnership to commercialize Vodafone's shared services, leveraging Accenture's technology, AI expertise, and talent development. This collaboration aligns with BPaaS, focusing on enhancing efficiency, scalability, customer service, and industry innovation.

Market Growth Factors

The business process as a service market is witnessing significant growth due to the increasing demand for operational efficiency and cost reduction. As businesses seek to streamline their operations and enhance profitability, BPaaS solutions enable them to outsource key business functions such as accounting, HR, customer service, and IT, reducing overheads.

Additionally, as customer expectations continue to rise, businesses are placing greater emphasis on delivering exceptional customer experiences. BPaaS solutions, with their ability to automate and streamline customer interactions, are essential in creating personalized services at scale. Thus, growing focus on customer experience and personalization is propelling the growth of the market.

Market Restraining Factors

One key constraint in the market is the high initial implementation costs associated with integrating these solutions into an organization's existing infrastructure. While BPaaS can offer long-term savings, the initial setup often requires significant investment in customization, system integration, and employee training. This financial burden can be a deterrent for small and medium-sized enterprises (SMEs) that may not have the budget to invest in such services upfront. Therefore, high initial implementation costs and long deployment timelines is hampering the growth of the market.

Business Process Outlook

Based on business process, the market is divided into accounting & finance, human resource management (HRM), customer service & support, sales & marketing, procurement & supply chain management, operations, and others. The sales & marketing segment held 13% revenue share in the market. This segment benefits from the rising demand for automation in sales and marketing campaigns.

Organization Size Outlook

By organization size, the market is divided into large enterprises and small & medium enterprises. The small & medium enterprises segment procured 42% revenue share in the market in 2023. SMEs rapidly adopt BPaaS solutions to access sophisticated business processes without significant upfront investment in infrastructure or specialized personnel.

Vertical Outlook

On the basis of vertical, the market is segmented into BFSI, telecom & IT, healthcare, government, ecommerce & retail, manufacturing, and others. The BFSI segment recorded 22% revenue share in the market in 2023. This segment's dominance can be attributed to the increasing demand for automation in banking and financial operations, regulatory compliance, customer support services, and the need for efficient data management.

Regional Outlook

Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. The Asia Pacific region generated 26% revenue share in the market in 2023. This region has seen a surge in BPaaS adoption, driven by the rapid growth of the digital economy, particularly in countries like China, India, and Japan.

Recent Strategies Deployed in the Market

• Dec-2024: Infosys has partnered with Kardex to transform its business operations using SAP S/4HANA. Leveraging Infosys Cobalt, the collaboration aims to unify Kardex's ERP system across 30+ countries, enhancing operational efficiency, scalability, and decision-making for improved growth.
• Nov-2023: Accenture PLC and Vodafone announced a strategic partnership to commercialize Vodafone's shared services, leveraging Accenture's technology, AI expertise, and talent development. This collaboration aligns with BPaaS, focusing on enhancing efficiency, scalability, customer service, and industry innovation.
• Nov-2024: Capgemini and C3 AI have expanded their partnership to deliver AI-powered solutions across industries like life sciences, energy, and banking. The collaboration aims to improve efficiency, productivity, and cost reduction, accelerating digital transformation with tailored Enterprise AI applications.
• Nov-2024: Fujitsu and SAP Fioneer have expanded their partnership to develop the Japan Edition of SAP Fioneer Cloud for Insurance. This collaboration aims to accelerate digital transformation in Japan's insurance industry by standardizing operations, improving efficiency, and driving innovation.
• Sep-2024: Fujitsu and MoBagel have partnered to integrate Fujitsu Kozuchi AI technology into MoBagel's Decanter AI platform, accelerating AI predictions. This solution enhances data verification, algorithm recommendations, and feature analysis, helping businesses achieve faster, more accurate AI-driven transformations.

List of Key Companies Profiled

• Accenture PLC
• Cognizant Technology Solutions Corporation
• HCL Technologies Ltd.
• NTT Data Corporation
• Capgemini SE
• Fujitsu Limited
• IBM Corporation
• Infosys Limited
• Wipro Limited
• Tata Consultancy Services Ltd.

Global Business Process as a Service Market Report Segmentation

By Business Process

• Accounting & Finance
• Human Resource Management (HRM)
• Customer Service & Support
• Sales & Marketing
• Procurement & Supply Chain Management
• Operations
• Other Business Process

By Organization Size

• Large Enterprises
• Small & Medium Enterprises

By Vertical

• BFSI
• Telecom & IT
• Healthcare
• Government
• Ecommerce & Retail
• Manufacturing
• Other Vertical

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology

• 1.1 Market Definition
• 1.2 Objectives
• 1.3 Market Scope
• 1.4 Segmentation
  • 1.4.1 Global Business Process as a Service Market, by Business Process
  • 1.4.2 Global Business Process as a Service Market, by Organization Size
  • 1.4.3 Global Business Process as a Service Market, by Vertical
  • 1.4.4 Global Business Process as a Service Market, by Geography
• 1.5 Methodology for the research

Chapter 2. Market at a Glance

• 2.1 Key Highlights

Chapter 3. Market Overview

• 3.1 Introduction
  • 3.1.1 Overview
    • 3.1.1.1 Market Composition and Scenario
• 3.2 Key Factors Impacting the Market
  • 3.2.1 Market Drivers
  • 3.2.2 Market Restraints
  • 3.2.3 Market Opportunities
  • 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

• 4.1 KBV Cardinal Matrix
• 4.2 Recent Industry Wide Strategic Developments
  • 4.2.1 Partnerships, Collaborations and Agreements
  • 4.2.2 Product Launches and Product Expansions
  • 4.2.3 Acquisition and Mergers
• 4.3 Market Share Analysis, 2023
• 4.4 Top Winning Strategies
  • 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
  • 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2020, Jul - 2024, Dec) Leading Players
• 4.5 Porter Five Forces Analysis

Chapter 5. Global Business Process as a Service Market by Business Process

• 5.1 Global Accounting & Finance Market by Region
• 5.2 Global Human Resource Management (HRM) Market by Region
• 5.3 Global Customer Service & Support Market by Region
• 5.4 Global Sales & Marketing Market by Region
• 5.5 Global Procurement & Supply Chain Management Market by Region
• 5.6 Global Operations Market by Region
• 5.7 Global Other Business Process Market by Region

Chapter 6. Global Business Process as a Service Market by Organization Size

• 6.1 Global Large Enterprises Market by Region
• 6.2 Global Small & Medium Enterprises Market by Region

Chapter 7. Global Business Process as a Service Market by Vertical

• 7.1 Global BFSI Market by Region
• 7.2 Global Telecom & IT Market by Region
• 7.3 Global Healthcare Market by Region
• 7.4 Global Government Market by Region
• 7.5 Global Ecommerce & Retail Market by Region
• 7.6 Global Manufacturing Market by Region
• 7.7 Global Other Vertical Market by Region

Chapter 8. Global Business Process as a Service Market by Region

• 8.1 North America Business Process as a Service Market
  • 8.1.1 North America Business Process as a Service Market by Business Process
    • 8.1.1.1 North America Accounting & Finance Market by Country
    • 8.1.1.2 North America Human Resource Management (HRM) Market by Country
    • 8.1.1.3 North America Customer Service & Support Market by Country
    • 8.1.1.4 North America Sales & Marketing Market by Country
    • 8.1.1.5 North America Procurement & Supply Chain Management Market by Country
    • 8.1.1.6 North America Operations Market by Country
    • 8.1.1.7 North America Other Business Process Market by Country
  • 8.1.2 North America Business Process as a Service Market by Organization Size
    • 8.1.2.1 North America Large Enterprises Market by Country
    • 8.1.2.2 North America Small & Medium Enterprises Market by Country
  • 8.1.3 North America Business Process as a Service Market by Vertical
    • 8.1.3.1 North America BFSI Market by Country
    • 8.1.3.2 North America Telecom & IT Market by Country
    • 8.1.3.3 North America Healthcare Market by Country
    • 8.1.3.4 North America Government Market by Country
    • 8.1.3.5 North America Ecommerce & Retail Market by Country
    • 8.1.3.6 North America Manufacturing Market by Country
    • 8.1.3.7 North America Other Vertical Market by Country
  • 8.1.4 North America Business Process as a Service Market by Country
    • 8.1.4.1 US Business Process as a Service Market
      • 8.1.4.1.1 US Business Process as a Service Market by Business Process
      • 8.1.4.1.2 US Business Process as a Service Market by Organization Size
      • 8.1.4.1.3 US Business Process as a Service Market by Vertical
    • 8.1.4.2 Canada Business Process as a Service Market
      • 8.1.4.2.1 Canada Business Process as a Service Market by Business Process
      • 8.1.4.2.2 Canada Business Process as a Service Market by Organization Size
      • 8.1.4.2.3 Canada Business Process as a Service Market by Vertical
    • 8.1.4.3 Mexico Business Process as a Service Market
      • 8.1.4.3.1 Mexico Business Process as a Service Market by Business Process
      • 8.1.4.3.2 Mexico Business Process as a Service Market by Organization Size
      • 8.1.4.3.3 Mexico Business Process as a Service Market by Vertical
    • 8.1.4.4 Rest of North America Business Process as a Service Market
      • 8.1.4.4.1 Rest of North America Business Process as a Service Market by Business Process
      • 8.1.4.4.2 Rest of North America Business Process as a Service Market by Organization Size
      • 8.1.4.4.3 Rest of North America Business Process as a Service Market by Vertical
• 8.2 Europe Business Process as a Service Market
  • 8.2.1 Europe Business Process as a Service Market by Business Process
    • 8.2.1.1 Europe Accounting & Finance Market by Country
    • 8.2.1.2 Europe Human Resource Management (HRM) Market by Country
    • 8.2.1.3 Europe Customer Service & Support Market by Country
    • 8.2.1.4 Europe Sales & Marketing Market by Country
    • 8.2.1.5 Europe Procurement & Supply Chain Management Market by Country
    • 8.2.1.6 Europe Operations Market by Country
    • 8.2.1.7 Europe Other Business Process Market by Country
  • 8.2.2 Europe Business Process as a Service Market by Organization Size
    • 8.2.2.1 Europe Large Enterprises Market by Country
    • 8.2.2.2 Europe Small & Medium Enterprises Market by Country
  • 8.2.3 Europe Business Process as a Service Market by Vertical
    • 8.2.3.1 Europe BFSI Market by Country
    • 8.2.3.2 Europe Telecom & IT Market by Country
    • 8.2.3.3 Europe Healthcare Market by Country
    • 8.2.3.4 Europe Government Market by Country
    • 8.2.3.5 Europe Ecommerce & Retail Market by Country
    • 8.2.3.6 Europe Manufacturing Market by Country
    • 8.2.3.7 Europe Other Vertical Market by Country
  • 8.2.4 Europe Business Process as a Service Market by Country
    • 8.2.4.1 Germany Business Process as a Service Market
      • 8.2.4.1.1 Germany Business Process as a Service Market by Business Process
      • 8.2.4.1.2 Germany Business Process as a Service Market by Organization Size
      • 8.2.4.1.3 Germany Business Process as a Service Market by Vertical
    • 8.2.4.2 UK Business Process as a Service Market
      • 8.2.4.2.1 UK Business Process as a Service Market by Business Process
      • 8.2.4.2.2 UK Business Process as a Service Market by Organization Size
      • 8.2.4.2.3 UK Business Process as a Service Market by Vertical
    • 8.2.4.3 France Business Process as a Service Market
      • 8.2.4.3.1 France Business Process as a Service Market by Business Process
      • 8.2.4.3.2 France Business Process as a Service Market by Organization Size
      • 8.2.4.3.3 France Business Process as a Service Market by Vertical
    • 8.2.4.4 Russia Business Process as a Service Market
      • 8.2.4.4.1 Russia Business Process as a Service Market by Business Process
      • 8.2.4.4.2 Russia Business Process as a Service Market by Organization Size
      • 8.2.4.4.3 Russia Business Process as a Service Market by Vertical
    • 8.2.4.5 Spain Business Process as a Service Market
      • 8.2.4.5.1 Spain Business Process as a Service Market by Business Process
      • 8.2.4.5.2 Spain Business Process as a Service Market by Organization Size
      • 8.2.4.5.3 Spain Business Process as a Service Market by Vertical
    • 8.2.4.6 Italy Business Process as a Service Market
      • 8.2.4.6.1 Italy Business Process as a Service Market by Business Process
      • 8.2.4.6.2 Italy Business Process as a Service Market by Organization Size
      • 8.2.4.6.3 Italy Business Process as a Service Market by Vertical
    • 8.2.4.7 Rest of Europe Business Process as a Service Market
      • 8.2.4.7.1 Rest of Europe Business Process as a Service Market by Business Process
      • 8.2.4.7.2 Rest of Europe Business Process as a Service Market by Organization Size
      • 8.2.4.7.3 Rest of Europe Business Process as a Service Market by Vertical
• 8.3 Asia Pacific Business Process as a Service Market
  • 8.3.1 Asia Pacific Business Process as a Service Market by Business Process
    • 8.3.1.1 Asia Pacific Accounting & Finance Market by Country
    • 8.3.1.2 Asia Pacific Human Resource Management (HRM) Market by Country
    • 8.3.1.3 Asia Pacific Customer Service & Support Market by Country
    • 8.3.1.4 Asia Pacific Sales & Marketing Market by Country
    • 8.3.1.5 Asia Pacific Procurement & Supply Chain Management Market by Country
    • 8.3.1.6 Asia Pacific Operations Market by Country
    • 8.3.1.7 Asia Pacific Other Business Process Market by Country
  • 8.3.2 Asia Pacific Business Process as a Service Market by Organization Size
    • 8.3.2.1 Asia Pacific Large Enterprises Market by Country
    • 8.3.2.2 Asia Pacific Small & Medium Enterprises Market by Country
  • 8.3.3 Asia Pacific Business Process as a Service Market by Vertical
    • 8.3.3.1 Asia Pacific BFSI Market by Country
    • 8.3.3.2 Asia Pacific Telecom & IT Market by Country
    • 8.3.3.3 Asia Pacific Healthcare Market by Country
    • 8.3.3.4 Asia Pacific Government Market by Country
    • 8.3.3.5 Asia Pacific Ecommerce & Retail Market by Country
    • 8.3.3.6 Asia Pacific Manufacturing Market by Country
    • 8.3.3.7 Asia Pacific Other Vertical Market by Country
  • 8.3.4 Asia Pacific Business Process as a Service Market by Country
    • 8.3.4.1 China Business Process as a Service Market
      • 8.3.4.1.1 China Business Process as a Service Market by Business Process
      • 8.3.4.1.2 China Business Process as a Service Market by Organization Size
      • 8.3.4.1.3 China Business Process as a Service Market by Vertical
    • 8.3.4.2 Japan Business Process as a Service Market
      • 8.3.4.2.1 Japan Business Process as a Service Market by Business Process
      • 8.3.4.2.2 Japan Business Process as a Service Market by Organization Size
      • 8.3.4.2.3 Japan Business Process as a Service Market by Vertical
    • 8.3.4.3 India Business Process as a Service Market
      • 8.3.4.3.1 India Business Process as a Service Market by Business Process
      • 8.3.4.3.2 India Business Process as a Service Market by Organization Size
      • 8.3.4.3.3 India Business Process as a Service Market by Vertical
    • 8.3.4.4 South Korea Business Process as a Service Market
      • 8.3.4.4.1 South Korea Business Process as a Service Market by Business Process
      • 8.3.4.4.2 South Korea Business Process as a Service Market by Organization Size
      • 8.3.4.4.3 South Korea Business Process as a Service Market by Vertical
    • 8.3.4.5 Singapore Business Process as a Service Market
      • 8.3.4.5.1 Singapore Business Process as a Service Market by Business Process
      • 8.3.4.5.2 Singapore Business Process as a Service Market by Organization Size
      • 8.3.4.5.3 Singapore Business Process as a Service Market by Vertical
    • 8.3.4.6 Malaysia Business Process as a Service Market
      • 8.3.4.6.1 Malaysia Business Process as a Service Market by Business Process
      • 8.3.4.6.2 Malaysia Business Process as a Service Market by Organization Size
      • 8.3.4.6.3 Malaysia Business Process as a Service Market by Vertical
    • 8.3.4.7 Rest of Asia Pacific Business Process as a Service Market
      • 8.3.4.7.1 Rest of Asia Pacific Business Process as a Service Market by Business Process
      • 8.3.4.7.2 Rest of Asia Pacific Business Process as a Service Market by Organization Size
      • 8.3.4.7.3 Rest of Asia Pacific Business Process as a Service Market by Vertical
• 8.4 LAMEA Business Process as a Service Market
  • 8.4.1 LAMEA Business Process as a Service Market by Business Process
    • 8.4.1.1 LAMEA Accounting & Finance Market by Country
    • 8.4.1.2 LAMEA Human Resource Management (HRM) Market by Country
    • 8.4.1.3 LAMEA Customer Service & Support Market by Country
    • 8.4.1.4 LAMEA Sales & Marketing Market by Country
    • 8.4.1.5 LAMEA Procurement & Supply Chain Management Market by Country
    • 8.4.1.6 LAMEA Operations Market by Country
    • 8.4.1.7 LAMEA Other Business Process Market by Country
  • 8.4.2 LAMEA Business Process as a Service Market by Organization Size
    • 8.4.2.1 LAMEA Large Enterprises Market by Country
    • 8.4.2.2 LAMEA Small & Medium Enterprises Market by Country
  • 8.4.3 LAMEA Business Process as a Service Market by Vertical
    • 8.4.3.1 LAMEA BFSI Market by Country
    • 8.4.3.2 LAMEA Telecom & IT Market by Country
    • 8.4.3.3 LAMEA Healthcare Market by Country
    • 8.4.3.4 LAMEA Government Market by Country
    • 8.4.3.5 LAMEA Ecommerce & Retail Market by Country
    • 8.4.3.6 LAMEA Manufacturing Market by Country
    • 8.4.3.7 LAMEA Other Vertical Market by Country
  • 8.4.4 LAMEA Business Process as a Service Market by Country
    • 8.4.4.1 Brazil Business Process as a Service Market
      • 8.4.4.1.1 Brazil Business Process as a Service Market by Business Process
      • 8.4.4.1.2 Brazil Business Process as a Service Market by Organization Size
      • 8.4.4.1.3 Brazil Business Process as a Service Market by Vertical
    • 8.4.4.2 Argentina Business Process as a Service Market
      • 8.4.4.2.1 Argentina Business Process as a Service Market by Business Process
      • 8.4.4.2.2 Argentina Business Process as a Service Market by Organization Size
      • 8.4.4.2.3 Argentina Business Process as a Service Market by Vertical
    • 8.4.4.3 UAE Business Process as a Service Market
      • 8.4.4.3.1 UAE Business Process as a Service Market by Business Process
      • 8.4.4.3.2 UAE Business Process as a Service Market by Organization Size
      • 8.4.4.3.3 UAE Business Process as a Service Market by Vertical
    • 8.4.4.4 Saudi Arabia Business Process as a Service Market
      • 8.4.4.4.1 Saudi Arabia Business Process as a Service Market by Business Process
      • 8.4.4.4.2 Saudi Arabia Business Process as a Service Market by Organization Size
      • 8.4.4.4.3 Saudi Arabia Business Process as a Service Market by Vertical
    • 8.4.4.5 South Africa Business Process as a Service Market
      • 8.4.4.5.1 South Africa Business Process as a Service Market by Business Process
      • 8.4.4.5.2 South Africa Business Process as a Service Market by Organization Size
      • 8.4.4.5.3 South Africa Business Process as a Service Market by Vertical
    • 8.4.4.6 Nigeria Business Process as a Service Market
      • 8.4.4.6.1 Nigeria Business Process as a Service Market by Business Process
      • 8.4.4.6.2 Nigeria Business Process as a Service Market by Organization Size
      • 8.4.4.6.3 Nigeria Business Process as a Service Market by Vertical
    • 8.4.4.7 Rest of LAMEA Business Process as a Service Market
      • 8.4.4.7.1 Rest of LAMEA Business Process as a Service Market by Business Process
      • 8.4.4.7.2 Rest of LAMEA Business Process as a Service Market by Organization Size
      • 8.4.4.7.3 Rest of LAMEA Business Process as a Service Market by Vertical

Chapter 9. Company Profiles

• 9.1 Accenture PLC
  • 9.1.1 Company Overview
  • 9.1.2 Financial Analysis
  • 9.1.3 Segmental Analysis
  • 9.1.4 Research & Development Expenses
  • 9.1.5 Recent strategies and developments:
    • 9.1.5.1 Partnerships, Collaborations, and Agreements:
    • 9.1.5.2 Product Launches and Product Expansions:
  • 9.1.6 SWOT Analysis
• 9.2 Cognizant Technology Solutions Corporation
  • 9.2.1 Company overview
  • 9.2.2 Financial Analysis
  • 9.2.3 Segmental and Regional Analysis
  • 9.2.4 SWOT Analysis
• 9.3 HCL Technologies Ltd. (HCL Enterprises)
  • 9.3.1 Company Overview
  • 9.3.2 Financial Analysis
  • 9.3.3 Segmental and Regional Analysis
  • 9.3.4 Research & Development Expenses
  • 9.3.5 Recent strategies and developments:
    • 9.3.5.1 Partnerships, Collaborations, and Agreements:
    • 9.3.5.2 Product Launches and Product Expansions:
    • 9.3.5.3 Acquisition and Mergers:
  • 9.3.6 SWOT Analysis
• 9.4 NTT Data Corporation
  • 9.4.1 Company Overview
  • 9.4.2 Financial Analysis
  • 9.4.3 Recent strategies and developments:
    • 9.4.3.1 Partnerships, Collaborations, and Agreements:
    • 9.4.3.2 Acquisition and Mergers:
• 9.5 Capgemini SE
  • 9.5.1 Company Overview
  • 9.5.2 Financial Analysis
  • 9.5.3 Regional Analysis
  • 9.5.4 Recent strategies and developments:
    • 9.5.4.1 Partnerships, Collaborations, and Agreements:
  • 9.5.5 SWOT Analysis
• 9.6 Fujitsu Limited
  • 9.6.1 Company Overview
  • 9.6.2 Financial Analysis
  • 9.6.3 Segmental and Regional Analysis
  • 9.6.4 Research & Development Expenses
  • 9.6.5 Recent strategies and developments:
    • 9.6.5.1 Partnerships, Collaborations, and Agreements:
    • 9.6.5.2 Acquisition and Mergers:
  • 9.6.6 SWOT Analysis
• 9.7 IBM Corporation
  • 9.7.1 Company Overview
  • 9.7.2 Financial Analysis
  • 9.7.3 Regional & Segmental Analysis
  • 9.7.4 Research & Development Expenses
  • 9.7.5 Recent strategies and developments:
    • 9.7.5.1 Partnerships, Collaborations, and Agreements:
    • 9.7.5.2 Acquisition and Mergers:
  • 9.7.6 SWOT Analysis
• 9.8 Infosys Limited
  • 9.8.1 Company Overview
  • 9.8.2 Financial Analysis
  • 9.8.3 Segmental and Regional Analysis
  • 9.8.4 Research & Development Expense
  • 9.8.5 Recent strategies and developments:
    • 9.8.5.1 Partnerships, Collaborations, and Agreements:
  • 9.8.6 SWOT Analysis
• 9.9 Wipro Limited
  • 9.9.1 Company Overview
  • 9.9.2 Financial Analysis
  • 9.9.3 Segmental and Regional Analysis
  • 9.9.4 Research & Development Expenses
  • 9.9.5 Recent strategies and developments:
    • 9.9.5.1 Partnerships, Collaborations, and Agreements:
    • 9.9.5.2 Acquisition and Mergers:
  • 9.9.6 SWOT Analysis
• 9.10. Tata Consultancy Services Ltd.
  • 9.10.1 Company Overview
  • 9.10.2 Financial Analysis
  • 9.10.3 Segmental and Regional Analysis
  • 9.10.4 Research & Development Expenses
  • 9.10.5 Recent strategies and developments:
    • 9.10.5.1 Partnerships, Collaborations, and Agreements:
  • 9.10.6 SWOT Analysis

Chapter 10. Winning Imperatives of Business Process as a Service Market