IDC MaturityScape 벤치마크 : AI를 활용한 세계의 전문 서비스 조직(2025년)

This IDC study presents the results of IDC's MaturityScape Benchmark AI Survey to help guide professional services organizations on their AI maturity journey."It's no surprise to see professional services firms, which are at the heart of knowledge management and eager for the possibility of AI augmentation, to be more represented in the 'repeatable' maturity stage than most other industries," said Gard Little, research vice president, Global Services, Markets, and Trends at IDC. "But because professional services firms are generally more decentralized than industries like manufacturing, some unique challenges arise related to the enterprisewide adoption of AI."

IDC MaturityScape Benchmark Figure

Executive Summary

Analysis of AI-Fueled Professional Services Organization Maturity Benchmark Data

• Stages of the AI-Fueled Professional Services Organization Maturity Framework
  • Ad Hoc - AI Scramble
    • Description
    • Business Outcome
  • Opportunistic - AI Pivot
    • Description
    • Business Outcome
  • Repeatable - AI Alignment
    • Description
    • Business Outcome
  • Managed - AI Transform
    • Description
    • Business Outcome
  • Optimized - AI-Fueled Organization
    • Description
    • Business Outcome
• Dimensions of the AI-Fueled Professional Services Organization Maturity Framework
  • Survey Findings: Maturity Distribution Across Dimensions
    • Overall
    • Strategy
    • People
    • Technology
• Evaluating AI-Fueled Professional Services Organization Maturity: Survivors and Thrivers
  • Survey Findings: Comparison of Survivors and Thrivers

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• Related Research
• Appendix
• Methodology
• Survey Respondent Segmentation