세계의 음성 분석 시장 규모, 점유율, 동향 분석 : 도입 유형별, 컴포넌트별, 용도별, 기업 규모별, 업계별, 지역별 전망과 예측(2024-2031년)

The Global Speech Analytics Market size is expected to reach $8.1 billion by 2031, rising at a market growth of 15.5% CAGR during the forecast period.

Speech analytics tools help financial institutions analyze customer interactions to identify pain points, streamline service delivery, and improve satisfaction. Additionally, these tools are invaluable for monitoring compliance with strict regulatory requirements and detecting suspicious or fraudulent activities in real-time. Therefore, the BFSI segment garnered nearly 1/4th revenue share in the market in 2023. The Banking, Financial Services, and Insurance (BFSI) sector is propelled by the imperative to augment consumer engagement, guarantee adherence to regulatory standards, and mitigate the risk of fraudulent activities. The rising adoption of digital banking and financial services has further amplified the demand for speech analytics in this segment.

Speech analytics plays a crucial role in identifying moments of frustration or dissatisfaction during customer interactions. For instance, a hotel chain might use speech analytics to analyze feedback from guests who call to report service issues in the hospitality industry. By identifying the root causes of these complaints, the hotel can implement targeted improvements, such as better staff training or enhanced room amenities, ultimately elevating the guest experience. Hence, these factors will drive the expansion of the market. Additionally, Speech analytics also helps contact centers identify recurring customer issues and ensure compliance with regulations. For example, a telecommunications provider might analyze calls to uncover frequent complaints about connectivity in a specific region, enabling proactive infrastructure upgrades. Similarly, in industries like healthcare or banking, speech analytics ensures agents handle sensitive information in compliance with data privacy laws. Thus, these applications make speech analytics a critical tool for improving customer satisfaction, reducing operational challenges, and ensuring regulatory adherence.

However, the high cost of training employees to effectively use these solutions adds another layer of complexity. Speech analytics systems are highly specialized and require skilled personnel to interpret data and generate actionable insights. The expenses associated with training may serve as an additional impediment for SMEs, as they frequently lack the necessary resources to either recruit or enhance the skills of employees for these positions. Consequently, the market penetration of speech analytics remains limited, with its adoption predominantly confined to large enterprises that can afford upfront and ongoing investments.

Deployment Type Outlook

Based on deployment type, the market is bifurcated into on-premise and cloud. The on-premise segment garnered 58% revenue share in the market in 2023. The on-premise segment is primarily driven by organizations' need for enhanced data security and compliance control. Industries such as banking, healthcare, and government, which operate under strict regulatory frameworks, rely on on-premise solutions to ensure sensitive data is securely managed within their infrastructure. These solutions also appeal to businesses with existing IT resources, as they can leverage in-house capabilities to reduce reliance on external service providers.

Component Outlook

On the basis of component, the market is classified into solution and services. The services segment recorded 38% revenue share in the market in 2023. The growth is reflecting the growing need for support and expertise in deploying, maintaining, and optimizing speech analytics systems. Services such as consulting, training, and managed support are critical for ensuring that organizations maximize the value of their investment in analytics technology. As speech analytics solutions become more sophisticated, the demand for implementation services and ongoing support continues to rise.

Services Type Outlook

By services type, the market is divided into professional services and managed services. The professional services segment witnessed 67% revenue share in the market in 2023. The professional services segment is driven by the increasing complexity of speech analytics systems and the need for specialized expertise in their deployment and customization. Organizations require professional services to ensure seamless implementation, integration with existing infrastructure, and alignment with business goals.

Application Outlook

Based on application, the market is segmented into customer experience management, agent performance monitoring, sales performance management, call monitoring & competitive intelligence, and others. The customer experience management segment procured 42% revenue share in the market in 2023. The customer experience management segment is driven by the increasing emphasis on understanding and enhancing customer satisfaction in highly competitive markets. Organizations across industries leverage speech analytics to analyze customer interactions, gain insights into pain points, and predict customer needs. These tools enable businesses to personalize services, improve response times, and build stronger customer relationships.

Enterprises Size Outlook

On the basis of enterprises size, the market is bifurcated into large enterprises and small & medium enterprises. The small & medium enterprises segment witnessed 41% revenue share in the market in 2023. These tools enable SMEs to improve customer engagement, monitor agent performance, and gain actionable insights without significant upfront investments. The growing awareness of the benefits of speech analytics, coupled with the need to compete with larger counterparts, has encouraged more SMEs to adopt these technologies.

Vertical Outlook

By vertical, the market is divided into BFSI, telecom & IT, media & entertainment, healthcare, retail, government, travel & hospitality, and others. The media & entertainment segment acquired 15% revenue share in the market in 2023. Speech analytics tools enable organizations to analyze customer preferences, feedback, and engagement levels across multiple channels, such as call centers and streaming platforms. This data helps media companies tailor their offerings, optimize advertising strategies, and enhance customer experiences. The escalating consumption of digital media, coupled with the intensifying competition for audience retention, has rendered speech analytics an indispensable instrument for comprehending and fulfilling audience expectations, thereby fostering growth within this sector.

Regional Outlook

Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. The North America segment witnessed 37% revenue share in the market in 2023. Organizations within various regional industries utilize speech analytics to augment customer engagement, enhance operational efficiency, and maintain adherence to rigorous regulatory standards. The widespread adoption of cloud-based solutions and growing investments in AI and machine learning have further accelerated the demand for speech analytics in North America.

Recent Strategies Deployed in the Market

• Nov-2024: Verint Systems, Inc. partners with RingCentral to integrate AI-driven Workforce Engagement Management and CX automation into RingCX. The collaboration enhances customer experiences with features like interaction analytics, intelligent virtual agents, and knowledge management, streamlining support and boosting operational efficiency.
• Oct-2024: Open Text Corporation has launched its AutoScore module, leveraging speech analytics to analyze all customer interactions. The new product provides real-time insights into agent performance and customer satisfaction, helping businesses enhance customer service through personalized coaching, recognizing top agents, and refining service strategies
• Sep-2024: Verint Systems, Inc. and Avaya deepen their partnership, integrating Verint's AI-powered bots and speech analytics into the Avaya Experience Platform. This collaboration enhances customer experience innovation, providing scalable, cloud-ready solutions to optimize contact center performance and drive actionable business insights.
• Sep-2024: Verint Systems, Inc. and Five9 deepen their partnership with a new cloud-to-cloud integration, combining Verint's CX automation and Five9's AI-powered platform. This collaboration enhances customer experience solutions with seamless connectivity, empowering businesses with advanced tools for AI-driven insights and automation.
• May-2024: Qualtrics and Bain & Company expand their partnership, integrating Bain's customer experience methodologies with Qualtrics' AI-powered solutions. This collaboration enables organizations to enhance customer and employee experiences, accelerate growth, and foster deeper customer loyalty through innovative AI-driven insights and feedback.

List of Key Companies Profiled

• Speechmatics Ltd.
• Almawave S.p.A. (Almaviva S.p.A)
• CallMiner, Inc.
• Qualtrics, LLC (Silver Lake Technology Management, L.L.C.)
• Genesys Cloud Services, Inc.
• Hewlett Packard Enterprise Company
• NICE Ltd.
• Microsoft Corporation
• Verint Systems Inc.
• Amazon Web Services, Inc. (Amazon.com, Inc.)

Global Speech Analytics Market Report Segmentation

By Deployment Type

• On-premise
• Cloud

By Component

• Solution
• Services
  • Professional Services
  • Managed Services

By Application

• Customer Experience Management
• Agent Performance Monitoring
• Sales Performance Management
• Call Monitoring & Competitive Intelligence
• Other Application

By Enterprises Size

• Large Enterprises
• Small & Medium Enterprises

By Vertical

• BFSI
• Telecom & IT
• Media & Entertainment
• Healthcare
• Retail
• Government
• Travel & Hospitality
• Other Vertical

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology

• 1.1 Market Definition
• 1.2 Objectives
• 1.3 Market Scope
• 1.4 Segmentation
  • 1.4.1 Global Speech Analytics Market, by Deployment Type
  • 1.4.2 Global Speech Analytics Market, by Component
  • 1.4.3 Global Speech Analytics Market, by Application
  • 1.4.4 Global Speech Analytics Market, by Enterprises Size
  • 1.4.5 Global Speech Analytics Market, by Vertical
  • 1.4.6 Global Speech Analytics Market, by Geography
• 1.5 Methodology for the research

Chapter 2. Market at a Glance

• 2.1 Key Highlights

Chapter 3. Market Overview

• 3.1 Introduction
  • 3.1.1 Overview
    • 3.1.1.1 Market Composition and Scenario
• 3.2 Key Factors Impacting the Market
  • 3.2.1 Market Drivers
  • 3.2.2 Market Restraints
  • 3.2.3 Market Opportunities
  • 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

• 4.1 Market Share Analysis, 2023
• 4.2 Strategies Deployed in Speech Analytics Market
• 4.3 Porter Five Forces Analysis

Chapter 5. Global Speech Analytics Market by Deployment Type

• 5.1 Global On-premise Market by Region
• 5.2 Global Cloud Market by Region

Chapter 6. Global Speech Analytics Market by Component

• 6.1 Global Solution Market by Region
• 6.2 Global Services Market by Region
• 6.3 Global Speech Analytics Market by Services Type
  • 6.3.1 Global Professional Services Market by Region
  • 6.3.2 Global Managed Services Market by Region

Chapter 7. Global Speech Analytics Market by Application

• 7.1 Global Customer Experience Management Market by Region
• 7.2 Global Agent Performance Monitoring Market by Region
• 7.3 Global Sales Performance Management Market by Region
• 7.4 Global Call Monitoring & Competitive Intelligence Market by Region
• 7.5 Global Other Application Market by Region

Chapter 8. Global Speech Analytics Market by Enterprises Size

• 8.1 Global Large Enterprises Market by Region
• 8.2 Global Small & Medium Enterprises Market by Region

Chapter 9. Global Speech Analytics Market by Vertical

• 9.1 Global BFSI Market by Region
• 9.2 Global Telecom & IT Market by Region
• 9.3 Global Media & Entertainment Market by Region
• 9.4 Global Healthcare Market by Region
• 9.5 Global Retail Market by Region
• 9.6 Global Government Market by Region
• 9.7 Global Travel & Hospitality Market by Region
• 9.8 Global Other Vertical Market by Region

Chapter 10. Global Speech Analytics Market by Region

• 10.1 North America Speech Analytics Market
  • 10.1.1 North America Speech Analytics Market by Deployment Type
    • 10.1.1.1 North America On-premise Market by Region
    • 10.1.1.2 North America Cloud Market by Region
  • 10.1.2 North America Speech Analytics Market by Component
    • 10.1.2.1 North America Solution Market by Country
    • 10.1.2.2 North America Services Market by Country
    • 10.1.2.3 North America Speech Analytics Market by Services Type
      • 10.1.2.3.1 North America Professional Services Market by Country
      • 10.1.2.3.2 North America Managed Services Market by Country
  • 10.1.3 North America Speech Analytics Market by Application
    • 10.1.3.1 North America Customer Experience Management Market by Country
    • 10.1.3.2 North America Agent Performance Monitoring Market by Country
    • 10.1.3.3 North America Sales Performance Management Market by Country
    • 10.1.3.4 North America Call Monitoring & Competitive Intelligence Market by Country
    • 10.1.3.5 North America Other Application Market by Country
  • 10.1.4 North America Speech Analytics Market by Enterprises Size
    • 10.1.4.1 North America Large Enterprises Market by Country
    • 10.1.4.2 North America Small & Medium Enterprises Market by Country
  • 10.1.5 North America Speech Analytics Market by Vertical
    • 10.1.5.1 North America BFSI Market by Country
    • 10.1.5.2 North America Telecom & IT Market by Country
    • 10.1.5.3 North America Media & Entertainment Market by Country
    • 10.1.5.4 North America Healthcare Market by Country
    • 10.1.5.5 North America Retail Market by Country
    • 10.1.5.6 North America Government Market by Country
    • 10.1.5.7 North America Travel & Hospitality Market by Country
    • 10.1.5.8 North America Other Vertical Market by Country
  • 10.1.6 North America Speech Analytics Market by Country
    • 10.1.6.1 US Speech Analytics Market
      • 10.1.6.1.1 US Speech Analytics Market by Deployment Type
      • 10.1.6.1.2 US Speech Analytics Market by Component
        • 10.1.6.1.2.1 US Speech Analytics Market by Services Type
      • 10.1.6.1.3 US Speech Analytics Market by Application
      • 10.1.6.1.4 US Speech Analytics Market by Enterprises Size
      • 10.1.6.1.5 US Speech Analytics Market by Vertical
    • 10.1.6.2 Canada Speech Analytics Market
      • 10.1.6.2.1 Canada Speech Analytics Market by Deployment Type
      • 10.1.6.2.2 Canada Speech Analytics Market by Component
        • 10.1.6.2.2.1 Canada Speech Analytics Market by Services Type
      • 10.1.6.2.3 Canada Speech Analytics Market by Application
      • 10.1.6.2.4 Canada Speech Analytics Market by Enterprises Size
      • 10.1.6.2.5 Canada Speech Analytics Market by Vertical
    • 10.1.6.3 Mexico Speech Analytics Market
      • 10.1.6.3.1 Mexico Speech Analytics Market by Deployment Type
      • 10.1.6.3.2 Mexico Speech Analytics Market by Component
        • 10.1.6.3.2.1 Mexico Speech Analytics Market by Services Type
      • 10.1.6.3.3 Mexico Speech Analytics Market by Application
      • 10.1.6.3.4 Mexico Speech Analytics Market by Enterprises Size
      • 10.1.6.3.5 Mexico Speech Analytics Market by Vertical
    • 10.1.6.4 Rest of North America Speech Analytics Market
      • 10.1.6.4.1 Rest of North America Speech Analytics Market by Deployment Type
      • 10.1.6.4.2 Rest of North America Speech Analytics Market by Component
        • 10.1.6.4.2.1 Rest of North America Speech Analytics Market by Services Type
      • 10.1.6.4.3 Rest of North America Speech Analytics Market by Application
      • 10.1.6.4.4 Rest of North America Speech Analytics Market by Enterprises Size
      • 10.1.6.4.5 Rest of North America Speech Analytics Market by Vertical
• 10.2 Europe Speech Analytics Market
  • 10.2.1 Europe Speech Analytics Market by Deployment Type
    • 10.2.1.1 Europe On-premise Market by Country
    • 10.2.1.2 Europe Cloud Market by Country
  • 10.2.2 Europe Speech Analytics Market by Component
    • 10.2.2.1 Europe Solution Market by Country
    • 10.2.2.2 Europe Services Market by Country
    • 10.2.2.3 Europe Speech Analytics Market by Services Type
      • 10.2.2.3.1 Europe Professional Services Market by Country
      • 10.2.2.3.2 Europe Managed Services Market by Country
  • 10.2.3 Europe Speech Analytics Market by Application
    • 10.2.3.1 Europe Customer Experience Management Market by Country
    • 10.2.3.2 Europe Agent Performance Monitoring Market by Country
    • 10.2.3.3 Europe Sales Performance Management Market by Country
    • 10.2.3.4 Europe Call Monitoring & Competitive Intelligence Market by Country
    • 10.2.3.5 Europe Other Application Market by Country
  • 10.2.4 Europe Speech Analytics Market by Enterprises Size
    • 10.2.4.1 Europe Large Enterprises Market by Country
    • 10.2.4.2 Europe Small & Medium Enterprises Market by Country
  • 10.2.5 Europe Speech Analytics Market by Vertical
    • 10.2.5.1 Europe BFSI Market by Country
    • 10.2.5.2 Europe Telecom & IT Market by Country
    • 10.2.5.3 Europe Media & Entertainment Market by Country
    • 10.2.5.4 Europe Healthcare Market by Country
    • 10.2.5.5 Europe Retail Market by Country
    • 10.2.5.6 Europe Government Market by Country
    • 10.2.5.7 Europe Travel & Hospitality Market by Country
    • 10.2.5.8 Europe Other Vertical Market by Country
  • 10.2.6 Europe Speech Analytics Market by Country
    • 10.2.6.1 Germany Speech Analytics Market
      • 10.2.6.1.1 Germany Speech Analytics Market by Deployment Type
      • 10.2.6.1.2 Germany Speech Analytics Market by Component
        • 10.2.6.1.2.1 Germany Speech Analytics Market by Services Type
      • 10.2.6.1.3 Germany Speech Analytics Market by Application
      • 10.2.6.1.4 Germany Speech Analytics Market by Enterprises Size
      • 10.2.6.1.5 Germany Speech Analytics Market by Vertical
    • 10.2.6.2 UK Speech Analytics Market
      • 10.2.6.2.1 UK Speech Analytics Market by Deployment Type
      • 10.2.6.2.2 UK Speech Analytics Market by Component
        • 10.2.6.2.2.1 UK Speech Analytics Market by Services Type
      • 10.2.6.2.3 UK Speech Analytics Market by Application
      • 10.2.6.2.4 UK Speech Analytics Market by Enterprises Size
      • 10.2.6.2.5 UK Speech Analytics Market by Vertical
    • 10.2.6.3 France Speech Analytics Market
      • 10.2.6.3.1 France Speech Analytics Market by Deployment Type
      • 10.2.6.3.2 France Speech Analytics Market by Component
        • 10.2.6.3.2.1 France Speech Analytics Market by Services Type
      • 10.2.6.3.3 France Speech Analytics Market by Application
      • 10.2.6.3.4 France Speech Analytics Market by Enterprises Size
      • 10.2.6.3.5 France Speech Analytics Market by Vertical
    • 10.2.6.4 Russia Speech Analytics Market
      • 10.2.6.4.1 Russia Speech Analytics Market by Deployment Type
      • 10.2.6.4.2 Russia Speech Analytics Market by Component
        • 10.2.6.4.2.1 Russia Speech Analytics Market by Services Type
      • 10.2.6.4.3 Russia Speech Analytics Market by Application
      • 10.2.6.4.4 Russia Speech Analytics Market by Enterprises Size
      • 10.2.6.4.5 Russia Speech Analytics Market by Vertical
    • 10.2.6.5 Spain Speech Analytics Market
      • 10.2.6.5.1 Spain Speech Analytics Market by Deployment Type
      • 10.2.6.5.2 Spain Speech Analytics Market by Component
        • 10.2.6.5.2.1 Spain Speech Analytics Market by Services Type
      • 10.2.6.5.3 Spain Speech Analytics Market by Application
      • 10.2.6.5.4 Spain Speech Analytics Market by Enterprises Size
      • 10.2.6.5.5 Spain Speech Analytics Market by Vertical
    • 10.2.6.6 Italy Speech Analytics Market
      • 10.2.6.6.1 Italy Speech Analytics Market by Deployment Type
      • 10.2.6.6.2 Italy Speech Analytics Market by Component
        • 10.2.6.6.2.1 Italy Speech Analytics Market by Services Type
      • 10.2.6.6.3 Italy Speech Analytics Market by Application
      • 10.2.6.6.4 Italy Speech Analytics Market by Enterprises Size
      • 10.2.6.6.5 Italy Speech Analytics Market by Vertical
    • 10.2.6.7 Rest of Europe Speech Analytics Market
      • 10.2.6.7.1 Rest of Europe Speech Analytics Market by Deployment Type
      • 10.2.6.7.2 Rest of Europe Speech Analytics Market by Component
        • 10.2.6.7.2.1 Rest of Europe Speech Analytics Market by Services Type
      • 10.2.6.7.3 Rest of Europe Speech Analytics Market by Application
      • 10.2.6.7.4 Rest of Europe Speech Analytics Market by Enterprises Size
      • 10.2.6.7.5 Rest of Europe Speech Analytics Market by Vertical
• 10.3 Asia Pacific Speech Analytics Market
  • 10.3.1 Asia Pacific Speech Analytics Market by Deployment Type
    • 10.3.1.1 Asia Pacific On-premise Market by Country
    • 10.3.1.2 Asia Pacific Cloud Market by Country
  • 10.3.2 Asia Pacific Speech Analytics Market by Component
    • 10.3.2.1 Asia Pacific Solution Market by Country
    • 10.3.2.2 Asia Pacific Services Market by Country
    • 10.3.2.3 Asia Pacific Speech Analytics Market by Services Type
      • 10.3.2.3.1 Asia Pacific Professional Services Market by Country
      • 10.3.2.3.2 Asia Pacific Managed Services Market by Country
  • 10.3.3 Asia Pacific Speech Analytics Market by Application
    • 10.3.3.1 Asia Pacific Customer Experience Management Market by Country
    • 10.3.3.2 Asia Pacific Agent Performance Monitoring Market by Country
    • 10.3.3.3 Asia Pacific Sales Performance Management Market by Country
    • 10.3.3.4 Asia Pacific Call Monitoring & Competitive Intelligence Market by Country
    • 10.3.3.5 Asia Pacific Other Application Market by Country
  • 10.3.4 Asia Pacific Speech Analytics Market by Enterprises Size
    • 10.3.4.1 Asia Pacific Large Enterprises Market by Country
    • 10.3.4.2 Asia Pacific Small & Medium Enterprises Market by Country
  • 10.3.5 Asia Pacific Speech Analytics Market by Vertical
    • 10.3.5.1 Asia Pacific BFSI Market by Country
    • 10.3.5.2 Asia Pacific Telecom & IT Market by Country
    • 10.3.5.3 Asia Pacific Media & Entertainment Market by Country
    • 10.3.5.4 Asia Pacific Healthcare Market by Country
    • 10.3.5.5 Asia Pacific Retail Market by Country
    • 10.3.5.6 Asia Pacific Government Market by Country
    • 10.3.5.7 Asia Pacific Travel & Hospitality Market by Country
    • 10.3.5.8 Asia Pacific Other Vertical Market by Country
  • 10.3.6 Asia Pacific Speech Analytics Market by Country
    • 10.3.6.1 China Speech Analytics Market
      • 10.3.6.1.1 China Speech Analytics Market by Deployment Type
      • 10.3.6.1.2 China Speech Analytics Market by Component
        • 10.3.6.1.2.1 China Speech Analytics Market by Services Type
      • 10.3.6.1.3 China Speech Analytics Market by Application
      • 10.3.6.1.4 China Speech Analytics Market by Enterprises Size
      • 10.3.6.1.5 China Speech Analytics Market by Vertical
    • 10.3.6.2 Japan Speech Analytics Market
      • 10.3.6.2.1 Japan Speech Analytics Market by Deployment Type
      • 10.3.6.2.2 Japan Speech Analytics Market by Component
        • 10.3.6.2.2.1 Japan Speech Analytics Market by Services Type
      • 10.3.6.2.3 Japan Speech Analytics Market by Application
      • 10.3.6.2.4 Japan Speech Analytics Market by Enterprises Size
      • 10.3.6.2.5 Japan Speech Analytics Market by Vertical
    • 10.3.6.3 India Speech Analytics Market
      • 10.3.6.3.1 India Speech Analytics Market by Deployment Type
      • 10.3.6.3.2 India Speech Analytics Market by Component
        • 10.3.6.3.2.1 India Speech Analytics Market by Services Type
      • 10.3.6.3.3 India Speech Analytics Market by Application
      • 10.3.6.3.4 India Speech Analytics Market by Enterprises Size
      • 10.3.6.3.5 India Speech Analytics Market by Vertical
    • 10.3.6.4 South Korea Speech Analytics Market
      • 10.3.6.4.1 South Korea Speech Analytics Market by Deployment Type
      • 10.3.6.4.2 South Korea Speech Analytics Market by Component
        • 10.3.6.4.2.1 South Korea Speech Analytics Market by Services Type
      • 10.3.6.4.3 South Korea Speech Analytics Market by Application
      • 10.3.6.4.4 South Korea Speech Analytics Market by Enterprises Size
      • 10.3.6.4.5 South Korea Speech Analytics Market by Vertical
    • 10.3.6.5 Australia Speech Analytics Market
      • 10.3.6.5.1 Australia Speech Analytics Market by Deployment Type
      • 10.3.6.5.2 Australia Speech Analytics Market by Component
        • 10.3.6.5.2.1 Australia Speech Analytics Market by Services Type
      • 10.3.6.5.3 Australia Speech Analytics Market by Application
      • 10.3.6.5.4 Australia Speech Analytics Market by Enterprises Size
      • 10.3.6.5.5 Australia Speech Analytics Market by Vertical
    • 10.3.6.6 Malaysia Speech Analytics Market
      • 10.3.6.6.1 Malaysia Speech Analytics Market by Deployment Type
      • 10.3.6.6.2 Malaysia Speech Analytics Market by Component
        • 10.3.6.6.2.1 Malaysia Speech Analytics Market by Services Type
      • 10.3.6.6.3 Malaysia Speech Analytics Market by Application
      • 10.3.6.6.4 Malaysia Speech Analytics Market by Enterprises Size
      • 10.3.6.6.5 Malaysia Speech Analytics Market by Vertical
    • 10.3.6.7 Rest of Asia Pacific Speech Analytics Market
      • 10.3.6.7.1 Rest of Asia Pacific Speech Analytics Market by Deployment Type
      • 10.3.6.7.2 Rest of Asia Pacific Speech Analytics Market by Component
        • 10.3.6.7.2.1 Rest of Asia Pacific Speech Analytics Market by Services Type
      • 10.3.6.7.3 Rest of Asia Pacific Speech Analytics Market by Application
      • 10.3.6.7.4 Rest of Asia Pacific Speech Analytics Market by Enterprises Size
      • 10.3.6.7.5 Rest of Asia Pacific Speech Analytics Market by Vertical
• 10.4 LAMEA Speech Analytics Market
  • 10.4.1 LAMEA Speech Analytics Market by Deployment Type
    • 10.4.1.1 LAMEA On-premise Market by Country
    • 10.4.1.2 LAMEA Cloud Market by Country
  • 10.4.2 LAMEA Speech Analytics Market by Component
    • 10.4.2.1 LAMEA Solution Market by Country
    • 10.4.2.2 LAMEA Services Market by Country
    • 10.4.2.3 LAMEA Speech Analytics Market by Services Type
      • 10.4.2.3.1 LAMEA Professional Services Market by Country
      • 10.4.2.3.2 LAMEA Managed Services Market by Country
  • 10.4.3 LAMEA Speech Analytics Market by Application
    • 10.4.3.1 LAMEA Customer Experience Management Market by Country
    • 10.4.3.2 LAMEA Agent Performance Monitoring Market by Country
    • 10.4.3.3 LAMEA Sales Performance Management Market by Country
    • 10.4.3.4 LAMEA Call Monitoring & Competitive Intelligence Market by Country
    • 10.4.3.5 LAMEA Other Application Market by Country
  • 10.4.4 LAMEA Speech Analytics Market by Enterprises Size
    • 10.4.4.1 LAMEA Large Enterprises Market by Country
    • 10.4.4.2 LAMEA Small & Medium Enterprises Market by Country
  • 10.4.5 LAMEA Speech Analytics Market by Vertical
    • 10.4.5.1 LAMEA BFSI Market by Country
    • 10.4.5.2 LAMEA Telecom & IT Market by Country
    • 10.4.5.3 LAMEA Media & Entertainment Market by Country
    • 10.4.5.4 LAMEA Healthcare Market by Country
    • 10.4.5.5 LAMEA Retail Market by Country
    • 10.4.5.6 LAMEA Government Market by Country
    • 10.4.5.7 LAMEA Travel & Hospitality Market by Country
    • 10.4.5.8 LAMEA Other Vertical Market by Country
  • 10.4.6 LAMEA Speech Analytics Market by Country
    • 10.4.6.1 Brazil Speech Analytics Market
      • 10.4.6.1.1 Brazil Speech Analytics Market by Deployment Type
      • 10.4.6.1.2 Brazil Speech Analytics Market by Component
        • 10.4.6.1.2.1 Brazil Speech Analytics Market by Services Type
      • 10.4.6.1.3 Brazil Speech Analytics Market by Application
      • 10.4.6.1.4 Brazil Speech Analytics Market by Enterprises Size
      • 10.4.6.1.5 Brazil Speech Analytics Market by Vertical
    • 10.4.6.2 Argentina Speech Analytics Market
      • 10.4.6.2.1 Argentina Speech Analytics Market by Deployment Type
      • 10.4.6.2.2 Argentina Speech Analytics Market by Component
        • 10.4.6.2.2.1 Argentina Speech Analytics Market by Services Type
      • 10.4.6.2.3 Argentina Speech Analytics Market by Application
      • 10.4.6.2.4 Argentina Speech Analytics Market by Enterprises Size
      • 10.4.6.2.5 Argentina Speech Analytics Market by Vertical
    • 10.4.6.3 UAE Speech Analytics Market
      • 10.4.6.3.1 UAE Speech Analytics Market by Deployment Type
      • 10.4.6.3.2 UAE Speech Analytics Market by Component
        • 10.4.6.3.2.1 UAE Speech Analytics Market by Services Type
      • 10.4.6.3.3 UAE Speech Analytics Market by Application
      • 10.4.6.3.4 UAE Speech Analytics Market by Enterprises Size
      • 10.4.6.3.5 UAE Speech Analytics Market by Vertical
    • 10.4.6.4 Saudi Arabia Speech Analytics Market
      • 10.4.6.4.1 Saudi Arabia Speech Analytics Market by Deployment Type
      • 10.4.6.4.2 Saudi Arabia Speech Analytics Market by Component
        • 10.4.6.4.2.1 Saudi Arabia Speech Analytics Market by Services Type
      • 10.4.6.4.3 Saudi Arabia Speech Analytics Market by Application
      • 10.4.6.4.4 Saudi Arabia Speech Analytics Market by Enterprises Size
      • 10.4.6.4.5 Saudi Arabia Speech Analytics Market by Vertical
    • 10.4.6.5 South Africa Speech Analytics Market
      • 10.4.6.5.1 South Africa Speech Analytics Market by Deployment Type
      • 10.4.6.5.2 South Africa Speech Analytics Market by Component
        • 10.4.6.5.2.1 South Africa Speech Analytics Market by Services Type
      • 10.4.6.5.3 South Africa Speech Analytics Market by Application
      • 10.4.6.5.4 South Africa Speech Analytics Market by Enterprises Size
      • 10.4.6.5.5 South Africa Speech Analytics Market by Vertical
    • 10.4.6.6 Nigeria Speech Analytics Market
      • 10.4.6.6.1 Nigeria Speech Analytics Market by Deployment Type
      • 10.4.6.6.2 Nigeria Speech Analytics Market by Component
        • 10.4.6.6.2.1 Nigeria Speech Analytics Market by Services Type
      • 10.4.6.6.3 Nigeria Speech Analytics Market by Application
      • 10.4.6.6.4 Nigeria Speech Analytics Market by Enterprises Size
      • 10.4.6.6.5 Nigeria Speech Analytics Market by Vertical
    • 10.4.6.7 Rest of LAMEA Speech Analytics Market
      • 10.4.6.7.1 Rest of LAMEA Speech Analytics Market by Deployment Type
      • 10.4.6.7.2 Rest of LAMEA Speech Analytics Market by Component
        • 10.4.6.7.2.1 Rest of LAMEA Speech Analytics Market by Services Type
      • 10.4.6.7.3 Rest of LAMEA Speech Analytics Market by Application
      • 10.4.6.7.4 Rest of LAMEA Speech Analytics Market by Enterprises Size
      • 10.4.6.7.5 Rest of LAMEA Speech Analytics Market by Vertical

Chapter 11. Company Profiles

• 11.1 Verint Systems, Inc.
  • 11.1.1 Company Overview
  • 11.1.2 Financial Analysis
  • 11.1.3 Regional Analysis
  • 11.1.4 Research and Development Expense
  • 11.1.5 Recent strategies and developments:
    • 11.1.5.1 Partnerships, Collaborations, and Agreements:
• 11.2 NICE Ltd.
  • 11.2.1 Company Overview
  • 11.2.2 Financial Analysis
  • 11.2.3 Segmental and Regional Analysis
  • 11.2.4 Research & Development Expenses
  • 11.2.5 SWOT Analysis
• 11.3 Qualtrics, LLC (Silver Lake Technology Management, L.L.C.)
  • 11.3.1 Company Overview
  • 11.3.2 Recent strategies and developments:
    • 11.3.2.1 Partnerships, Collaborations, and Agreements:
• 11.4 Hewlett Packard Enterprise Company
  • 11.4.1 Company Overview
  • 11.4.2 Financial Analysis
  • 11.4.3 Segmental and Regional Analysis
  • 11.4.4 Research & Development Expense
  • 11.4.5 SWOT Analysis
• 11.5 Deepgram, Inc.
  • 11.5.1 Company Overview
  • 11.5.2 Recent strategies and developments:
    • 11.5.2.1 Partnerships, Collaborations, and Agreements:
• 11.6 Open Text Corporation
  • 11.6.1 Company Overview
  • 11.6.2 Financial Analysis
  • 11.6.3 Regional Analysis
  • 11.6.4 Research & Development Expenses
  • 11.6.5 Recent strategies and developments:
    • 11.6.5.1 Product Launches and Product Expansions:
  • 11.6.6 SWOT Analysis
• 11.7 Uniphore Technologies Inc.
  • 11.7.1 Company Overview
  • 11.7.2 Recent strategies and developments:
    • 11.7.2.1 Acquisition and Mergers:
• 11.8 Amazon Web Services, Inc. (Amazon.com, Inc.)
  • 11.8.1 Company Overview
  • 11.8.2 Financial Analysis
  • 11.8.3 Segmental Analysis
  • 11.8.4 Recent strategies and developments:
    • 11.8.4.1 Partnerships, Collaborations, and Agreements:
  • 11.8.5 SWOT Analysis
• 11.9 Cogito Corporation
  • 11.9.1 Company Overview
  • 11.9.2 SWOT Analysis
• 11.10. Talkdesk, Inc.
  • 11.10.1 Company Overview

Chapter 12. Winning Imperatives of Speech Analytics Market